- We love books and all things beautiful
- We are Canada's Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning...
- We exist to add joy to our customers' lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we'd treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate
- Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigo's mission while incorporating both physical and online channels to meet the customer needs
- Be responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plans
- Ensure the team is well informed about the products that Indigo carries, promotions and programs
- Support the planning, prioritization and execution of the work you and the team are doing
- Be responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leading
- Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture
- Practice and role model Feedback and Coaching - The Indigo Way
- Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo's goal to build strong teams and attract and develop the best talent
- Contribute to the development of CER talent
- Collaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusion
- Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
- Embrace and role model change
- Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
- 1-2 years of experience in a customer service, merchandising or operations role
- Demonstrated commitment to creating an exceptional employee and customer experience
- Experience leading others
- Performance orientated
- Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
- Ability to prioritize, plan and execute while being agile
- Knowledge of Provincial Health & Safety standards
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Minimum 25 Hours a week availability that includes days, evenings, and weekends and could include early mornings and holidays
-
Customer Experience Leader
3 weeks ago
Indigo Books & Music Halton Hills, Canada**Company Description** · **_ · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles s ...
-
Experience Leader
1 week ago
GrowPro Experience Toronto, Canada**About us** · We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. · **Your functions** · - Welcoming students in local coworking (includes airport pick up service) · - ...
-
Client Experience Leader
2 weeks ago
Harry Rosen Toronto, CanadaIt's fun to work in a company where people truly BELIEVE in what they're doing · - We're committed to bringing passion and customer focus to the business._ · Client Experience Leader · OWN YOUR STYLE AND YOUR FUTURE · Harry Rosen is a retailer of fine quality menswear with store ...
-
Guest Experience Leader
1 week ago
McDonald's Mississauga, Canada**Guest Experience Leader** · We are more than just your local restaurant. We are a collection of hardworking small-business owners. · Did you know that from coast to coast, we serve delicious choices to more than 2.5 million people in over 1,400 locations every day, or that we h ...
-
Client Experience Leader
2 weeks ago
Harry Rosen Toronto, CanadaIt's fun to work in a company where people truly BELIEVE in what they're doing · - We're committed to bringing passion and customer focus to the business._ · Own your Style and your Future · As the leading luxury menswear retailer in Canada, you can count on Harry Rosen to keep y ...
-
Customer Experience Leader
2 weeks ago
Sunnybrook Health Sciences Centre Toronto, CanadaWe currently have a **Casual **opportunity for a **Customer Experience Leader** in the** Sunnybrook Gift Shops & Retail Vendors **Department at our **Bayview and Holland **Campus. · **Hours of Work: · Weekday: Days ad Evenings; 4 to 8 hours, As per schedule · Alternating Weekend: ...
-
Customer Experience Leader
2 weeks ago
Indigo Books & Music Burlington, Canada**Company Description** · **_ · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles s ...
-
Student Experience Leader
1 week ago
ILAC Toronto, Canada**The Company** · The International Language Academy of Canada (ILAC) is one of the best-recognized English language schools in Canada and is known for its students' diversity (our students come from over 75 countries), quality of teaching, and exceptional customer service. Our a ...
-
Customer Experience Leader
3 weeks ago
Sunnybrook Health Sciences Centre Toronto, Canada**Vacancy Exists For: Customer Experience Leader, Gift Shop · **Competition #** · **Location**: · Bayview & Holland · **Classification**: · Casual · **Department**: · Sunnybrook Gift Shops & Retail Vendors · **Salary**: · $16.55/hr · **Hours Of Work**: · flexibility required; day ...
-
Customer Experience Leader
2 weeks ago
Indigo Hamilton, CanadaCompany Description · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores acro ...
-
Customer Experience Leader
1 week ago
Indigo Books & Music Toronto, CanadaCompany Description · **Location**: Coles Beaches · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, ...
-
Customer Experience Leader
2 weeks ago
Decathlon Canada Burlington, CanadaIn GTA, we see our team and customers as our number one priority · What you will do · **The five big responsibilities of this job are**: · - Developing, motivating, and caring for human capital in the store · - Develop store business through user-friendly and sustainable economy ...
-
Client Experience Leader
2 days ago
Harry Rosen Mississauga, CanadaIt's fun to work in a company where people truly BELIEVE in what they're doing · - We're committed to bringing passion and customer focus to the business._ · Client Experience Leader · Full-Time Permanent · - Reporting to _Store Leader · - Square One, Mississauga, Ontario_ · OWN ...
-
Customer Experience Leader
2 weeks ago
Indigo Books & Music Halton Hills, Canada Part timeJob Description · WHAT YOU'LL DO: · The Customer Experience Leader (CEL) is a member of the Store's Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement o ...
-
Client Experience Leader
14 hours ago
Harry Rosen Etobicoke, CanadaIt's fun to work in a company where people truly BELIEVE in what they're doing · - We're committed to bringing passion and customer focus to the business._ · Client Experience Leader · Full-Time Permanent · - Reporting to _Store Leader · - Sherway Garden, Etobicoke, Ontario_ · OW ...
-
Customer Experience Leader
3 weeks ago
Indigo Books & Music Halton Hills, Canada Part timeWHAT YOU'LL DO: · The Customer Experience Leader (CEL) is a member of the Store's Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement of strategic priori ...
-
Customer Experience Leader
2 days ago
Sunnybrook Health Sciences Centre Toronto, CanadaGift Shops · - Customer Experience Leader, Casual · **Location: Bayview/ Holland Campus** · This is a casual part-time position with variable hours per week, and requires flexibility to work days, evenings, and most weekends. The position rotates between the gifts shops located a ...
-
Customer Experience Leader
1 week ago
Indigo Books & Music Oakville, CanadaCompany Description · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores acro ...
-
Customer Experience Leader
2 weeks ago
Indigo Halton Hills, Canada Part timeCompany Description · Current Indigo employees should apply through the Internal Mobility page using your email address. · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exc ...
-
Student Experience Leader
1 day ago
ILAC Toronto, Canada**The Company** · The International Language Academy of Canada (ILAC) is one of the best-recognized English language schools in Canada and is known for its students' diversity (our students come from over 75 countries), quality of teaching, and exceptional customer service. Our a ...
Customer Experience Leader - Halton Hills, Canada - Indigo
Description
Company Description
Current Indigo employees should apply through the Internal Mobility page using your email address.
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
We play by the following rules:
Job Description
WHAT YOU'LL DO:
The Customer Experience Leader (CEL) is a member of the Store's Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost centre management while contributing to the achievement of the Store's sales plans and long-term desired outcome of profitability and growth. In this role, you'll:
Qualifications
WHO YOU ARE: