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Customer Service Specialist - Ottawa, Canada - Best Theratronics Ltd.

Best Theratronics Ltd.

Verified Company

Ottawa, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Best Theratronics Ltd - Ottawa, ON
Best Theratronics Ltd. is a Canadian component of TeamBest. Formerly part of MDS Nordion, we became a member of the Best family in May 2008. We manufacture external beam therapy units and self-contained blood irradiators.

The team brings with it a diverse range of knowledge from around the world that ensures customers will always have a clear and accurate answer.

TeamBest is driven by one primary goal - to provide the best products and services to customers.

Customer Service Specialist

Reporting to the Manager, Technical Service the incumbent will be responsible for the sale and management of service contracts on a variety of unit types, world-wide.

Purchasing.

Responsibilities include:

Manages Service Contract orders.
Prepares Quotations, Tender responses and Orders in accordance with company procedures.
Manages & tracks regular Contract requirements and annual invoicing.
Works with the Technical Support Team to coordinate monthly Service Runs.
Follows up and negotiates with Customers/Agents/Distributors.
Maintains Electronic Unit and Customer Databases.
Participates in Inside Sales activities as directed.
Provides Customer and Sales support to Sales/Marketing, Agents and Distributors.
Attends to miscellaneous related tasks as required.

SKILLS AND QUALIFICATIONS:

-
Normally a College Diploma and - 5 years experience related to Inside Sales & Sales Support
:

Past Inside Sales, Order Processing & Management and Contracts Management experience is required.
Customer interfacing experience required.
Previous database management experience is highly preferred.
Experience responding to tenders required.
Experience directly related to international sales and marketing.
Knowledge of QAD and Access is preferred.
Computer literate in Microsoft Excel and Word required.
Excellent interpersonal and verbal/written communication skills essential.
Excellent organizational skills and ability to coordinate multiple activities essential.
Ability to function properly in a fast paced environment.