Member Support - Vancouver, Canada - Prenuvo

Prenuvo

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us

Today, we are more hungry than ever for data on our sleep, heart rate, training, recovery, genetics, you name it.

But getting any insights into what is really happening in our bodies has been elusive. The 100 year old physical just does not cut it anymore. Prenuvo is a whole body MRI scan in under an hour - enhanced by AI. It allows you to move from a passenger to a driver by taking charge of your health.

We are a mission driven company and the brand that pioneered the use of advanced MRI using AI to proactively screen for cancer and disease.

Based on over 10 years of clinical research, Prenuvo can detect solid tumors at Stage 1 and over 500 other health conditions, leading to much better health outcomes for its patients.

Prenuvo operates preventative screening clinics in Vancouver, Silicon Valley, Dallas, Boca Raton, Minneapolis, and Los Angeles.

New York City and Chicago will be opening soon Boston, Atlanta, Seattle, and Washington DC will be opening later this year.

The Opportunity

We are changing healthcare and bringing a slow moving goliath of an industry into the present while blazing a trail into the future of radiology and clinical operations through software, automation and AI.

We are looking for Member Support Representatives to join our growing team Currently we have 2-3 open positions for this role, based out of our
Vancouver Head Office.

This is a crucial role for our Member Success team - you will be supporting sales, patient care and retention efforts by assisting with incoming inquiries and requests.

As a Member Support Representative in a company that values member experience, you will play a key role in shaping and improving the member experience, providing exceptional customer service to members and ensuring they have a positive experience.

Our patients' wellbeing is our top priority

To succeed in this role, you will need to be highly customer-focused and have a strong understanding of member needs and preferences.

You should be comfortable working in a fast-paced startup environment and be able to prioritize competing demands.

Strong communication and interpersonal skills are essential, as is the ability to analyze data and use it to inform decision-making.

What You'll Do

Respond to inquiries and resolve member issues (patients and physicians) in a timely and professional manner.
Educate members on the organization's services, policies, and procedures.
Assist members with account setup and management, including login issues, password resets, and billing questions.
Escalate complex issues to appropriate departments for resolution.
Maintain accurate records of member interactions and follow up on outstanding issues.
Identify opportunities to improve member satisfaction and retention.
Participate in training and professional development activities to stay uptodate on company products and services.
Collaborate with other departments, such as sales and marketing, to provide a seamless member experience.
Assist in scheduling member appointments for scans
Guide members with their medical intake forms and troubleshoot related issues
Act as a primary contact to manage and resolve incoming complaints with products or services
Remain calm and use supportive language when dealing with upset members and stressful situations
Engage in new member phone calls and milestone member retention calls
Use established systems and structures to record and report on member satisfaction
Have a willingness to take on other tasks and projects as they arise

What You'll Bring

Industry experience in customer support, service, and success is an asset
You're selfaware and openminded functioning with a high level of emotional intelligence and an inclusive approach
You're reliable and selfmotivated excited by fastpaced work, and are able to work well under pressure
Strong interpersonal skills ability to communicate in a professional and courteous manner with patients, coworkers, management, and medical professionals
Excellent written and verbal communication skills interpersonal and collaborative skills
Ability to multitask and prioritize in a fastpaced environment.
Professionalism you will personify the welcoming face of our clinics and services
Understanding and exhibiting a high emphasis on patient privacy and confidentiality
Exceptional time management skills, exhibiting sound judgment, and the ability to multitask is paramount
Ability to work flexible hours, including weekends and holidays.
You're passionate about the Prenuvo mission you will be able to make an impact with your work as we are constantly evolving and implementing improvements

Our Values
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We empower: