Installation and Service Administrative Assistant - Calgary, Canada - Vancouver Fire & Radius Security

Vancouver Fire & Radius Security

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Radius Security is the leading provider of innovative, commercial security system monitoring, installation, and maintenance in BC, specializing in live video guided dispatch.

In conjunction with our sister company Vancouver Fire, we provide an unmatched service for fire monitoring. Our corporate culture is about fun, accountability, responsibility, respect, continuous personal development, and training. We offer a professional working environment, competitive salaries, and comprehensive benefits package.

THE PURPOSE:

As the heart and soul of the branch, the Installation and Service Administrative Assistant will be responsible for encouraging an environment that aligns with our fundamental DNA culture.

Sales and technicians will depend upon the Installation and Service Administrative Assistant to maintain a safe and comfortable place to start the day, engage with clients, and collaborate on solutions.

Core Tasks:

Sales Interactions:

Enter approved sales contracts into ERP system
Ensure rep and client are kept informed through the deployment process
Preparing addon quotes or change orders on behalf of sales

Project Manager Interactions:

Work closely with Project Manager to map out project timelines
Receive guidance from Project Manager regarding site readiness criteria

Technician Interactions:

Manage scheduling board for technicians
Review timecards to ensure accuracy and completeness
Supporting and directing subcontractors and remote technicians in consultation with the Project Manager
Supporting technicians with shipping and delivery coordination

Customer Interactions:

Provide customer service that consistently WOW the customer
Ensure customer timelines are adhered to
Respond to and coordinate customer service requests

Other Department Interactions:

Finance billing
Parts ordering
General administrative duties as required

Company Compliance:

Align with the DNA which makes up the cultural fit at Radius Security
Responsible to comply with all company policies and procedures, and to request clarification when unsure.
Ensure safety procedures take priority both personally and with others.

Expansion Branch:

Reviewing and ordering of office supplies
Arranging couriers and shipments
Scheduling Vehicle maintenance inspections and certifications
Completing and submitting warehouse inventory counts, along with technicians

Character:

Lives the Radius DNA in all interactions
Driven with an inexhaustible curiosity to learn
Engage in proactive behavior, looking for opportunities to improve processes and methods
Has a 'cando' attitude and relentless enthusiasm to support both the team and customers
Leadership orientation

Skills:

Excellent communication and interpersonal skills, both verbal and written
Demonstrated ability to provide quality, courteous customer service
Comfort with Microsoft suite of programs

Experience:

Experience in a fastpaced organization
Coordination of subtrades such as electricians
Scheduling service jobs

Knowledge:

Knowledge of software platforms is an asset; however full training is supplied:
Microsoft suite of software
Hubspot
Panda Docs
Sedona
Manitou
Zendesk
Immix

Why Does our Team LOVE Working for Us?

Job stability Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future
Extended health and dental benefits
Monthly profit sharing bonus program
Charitable donation matching
Funloving team environment with various company events (virtual gaming, spirit weeks, community involvement/volunteer activities, etc.)
Ability to make an impact we welcome your ideas and love when our team members get to see their initiatives come to fruition
Learning and development opportunities to grow within the business.
You have a voice. We empower our people to bring forward suggestions to improves processes.
We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities.

Job Types:
Full-time, Permanent

Benefits: