System Support Specialist - Brampton, Canada - Rivago

Rivago

Verified Company

Brampton, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Responsibilities:

Coverage and DaytoDay smooth operation of the corporate IT Response Centre (Help Desk), level 1 and
Monitor and report on the effectiveness of the IT Response Centre.
Co-Develop and maintain a USER "IT" WEB Portal.
Key IT performance statistics and special projects as required.
Co-Develop and schedule user IT training and act as the IT trainer when possible.
Coresponsible for all new User setup and Administration and asset management software
First level Active Directory support, printers set up, password resets, laptops, desktops, supporting 150 internal users.
Understand and help administer and support our ERP system and new features.
PC Lifecycle Management including PC Hardware and Software installation and configuration.
First level support for corporate Cybersecurity environment including Virus and Spam monitoring.
First level Support and Administration of our "KnowBe4" Security Awareness Training,
First level "Voice Systems" Support, including Callcenter, call recording, and CDR management.
Comanage Cellular Devices environment including all hardware and mobile security systems.
Assist in Disaster Recovery planning and execution.

Job Types:
Full-time, Permanent

Salary:
$61,000.00-$70,000.00 per year

Benefits:

Flexible Language Requirement:

Schedule:

Supplemental pay types:

pay

Ability to commute/relocate:

Brampton, ON: reliably commute or plan to relocate before starting work (required)

Experience:

Azure Cloud Migration: 1 year (required)

Cisco Migration: 1 year (required)
Microsoft Windows Server: 3 years (preferred)

Licence/Certification:

Work Location:
In person

Azure DevOps