Mobile Channel Manager - Montréal, Canada - Business Development Bank of Canada

Business Development Bank of Canada
Business Development Bank of Canada
Verified Company
Montréal, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description
No other bank is doing what we do.

At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We're devoted to Canadian entrepreneurs. We're also dedicated to our employees. Adaptable. Inspiring. Different. There's a reason we like to work here, and we think you'll like it too. Join BDC and help make a difference

Diversity. Equity. Inclusion. They're more than just words for BDC.

These concepts are foundational to our success and to our ability to attract, retain, mobilize and develop the right talent, as well as to offer a healthy, professional and collaborative environment.

We are committed to cultivating and preserving an environment where all employees can thrive, and, for over a decade, we have been recognized as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers.

In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation, beliefs, experiences, and more.

BDC is currently undergoing a digital transformation program.

One of its main transformation objectives is to offer its customers and employees an enhanced overall user experience on digital channels.


POSITION OVERVIEW


The Mobile Channel Manager is the person on the team who is in charge of collaborating with different stakeholders in the organization to take into consideration the needs of customers and different sectors in order to evolve this strategic channel.


As such, the Mobile Channel Manager is responsible for developing a vision for the channel and influencing the organization to deliver a sophisticated transactional channel that meets customer expectations and follows best practices in the field.

He or she is also responsible for ensuring a user-friendly experience for internal employees and functions.


At the execution level, the Channel Manager works closely with key digital transformation stakeholders, project and compliance teams to prioritize the work the team will do to deliver the various solutions.


CHALLENGES TO BE MET- Collaborate with organizational stakeholders to develop a customer-centric channel vision;- Ensure proper communication of the channel vision and roadmap to ensure stakeholder buy-in;- Assess the value of the work and prioritize to ensure the team is focused on the highest value items that are aligned with the channel vision;- Identify issues to be resolved, collaborate on the development of business requirements in order to prioritize them;- Be the go-to person for information (business or technical, depending on context) on the domain;- Work in an agile environment and continuously review business needs, refine priorities, define milestones and deliverables, and identify opportunities and risks based on changing stakeholder needs;- Track and communicate the team's progress to interested stakeholders, which may include teaching them how to access and understand the team's dashboard.

WHAT WE ARE LOOKING FOR- You have experience as a channel manager and or in-depth knowledge of agile process and principles University degree in Marketing, Computer Science, Administration or equivalent- A minimum of 5 years experience as a product manager, business analyst or project manager.- You know how to work with multidisciplinary teams (i.e. UX Design, developers)- You are interested in the changing needs of entrepreneurs and the realities of their ecosystems- You are known for your stakeholder management, communication, presentation and leadership skills- You are comfortable working in a fast-paced environment, where goals must be met within tight deadlines and where you must sometimes work with incomplete data- You are growth oriented, always curious to learn and used to working in a problem solving mode- You are bilingual (French, English)


With us, you'll be able to achieve the work/life balance you're looking for, with competitive working conditions and above-market flexible benefits.

This includes modern workspaces to work from when you are in our offices, and, for some specific positions, the ability to work remotely, on reserve, and/or within your community.

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