- AMOS Super User; manage centralized control of user accounts
- Conduct daily review of errors and warnings in AMOS environments and bring to resolution
- Support Technical Operations by providing technical assistance to users
- Define the mapping of existing system data to the AMOS data structure and processes
- User acceptance testing and validation of AMOS software updates, patches, interfaces and processes
- Implement configurations and settings upon request from departments to improve the organizational use of AMOS
- Liaise with other Air Operators and Swiss-AS to keep up with best practices and recommend improvements to business workflows
- Work with AMOS Engineering Specialists and all departments in the support of AMOS access and functionalities
- Provide complex report requirements to Technology teams for development
- Support department reporting requirements through workflows and scheduler tasks
- Support migration of data from other maintenance programs and onboarding of new aircraft
- Assist in the implementation of new and updated AMOS programs, including related training module development
- Participate in regular organizational meetings
- Actively participate in Porter's Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy
- Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.
- Teamwork: Working collaboratively with others to achieve organizational goals.
- Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).
- Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.
- Results Focus: Focusing efforts on achieving high quality results consistent with the organization's standards.
- Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
- Educational requirements: Aircraft Maintenance; Aviation Management; or Software Management
- Must have experience working in aviation maintenance departments (includes: planning, engineering, aircraft maintenance, reliability)
- Must have experience with aviation maintenance management software systems, AMOS experience an asset
- High level of computing and software skills/knowledge
- Ability to work independently and as part of a cohesive unit
- Ability to manage time effectively in a fast-paced and flexible work environment
- Good written and verbal communication skills
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AMOS Systems Support Specialist - Old Toronto, Canada - Porter Airlines Inc.
Description
Job SummaryReporting to the Supervisor, Training and Systems Support, this position supports the Technical Operations aircraft maintenance management system (AMOS) as a super user and administrative control of workflows, schedulers, technical assistance, and organizational configurations and settings.
Duties & ResponsibilitiesToronto (Billy Bishop Toronto City Airport - YTZ)
Company DescriptionSince 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter's fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline in the World Airline Star Rating. Visit or follow @porterairlines on Instagram, Facebook and Twitter.
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