Junior Service Advisor - Surrey, Canada - Genesis Langley
Description
Do you have what it takes to join one of Canada's Best Managed Companies?
Genesis Langley has an opening for a Junior Service Advisor to join their growing team.
If you have a proven track record of success as a Service Advisor and are looking for a fun, positive team environment, we want to hear from you.
About the Role
The Junior Service Advisor provides excellent customer service to all Service clients by initiating automotive services and repairs by ascertaining performance problems.
The Junior Service Advisor verifies warranty and service contract coverage, develops estimates of work required, and writes repair orders and maintains records.
Primary Duties and Responsibilities:
- Provide the highest level of customer service to all Service clients
- Recommend repairs and maintenance by listening to customer description of problems
- Examine service history for each customer to determine recommended maintenance and repair
- Efficiently help customers (internal and external) with the highest level of service
- Arrange pick/drop off of guest vehicles
- Prepare service work orders
- Coordinate courtesy vehicles
- Manage preowned vehicle reconditioning
- Conducting after service follow up calls
- Communicate customer feedback and concerns to all appropriate parties and supervisors and ensure all notes are documented in customer file
- Verify warranty and service contract coverage by examining records and explain any provisions and exclusions to customers
- Practice a consistent and thorough follow up process to ensure customers are kept up to date on vehicle condition and status
- Prepare clear and concise repair orders and obtain approval signatures
- Enter repair orders into service database system and monitor progress
- Communicate effectively with Service Technicians to ensure all information is retrieved, documented and communicated with clients on vehicle conditions
Qualifications:
- Minimum 1 years of recent experience as a Junior Service Advisor
- OEM Brand Dealer experience is preferred but not required
- Superior customer service skills with the desire to exceed expectations
- Outstanding attention to detail and organizational skills
- Excellent interpersonal and relationshipbuilding skills
- Excellent written and oral communication skills.
- Valid Class 5 driver's license with a clean driver's abstract
About Us
Recognized as one of the most innovative dealer groups in Canada, Trotman Auto Group also known as "TAG", is an industry-leading, diversified dealer group representing 12 major OEM brands through 11 dealerships located across British Columbia.
We have recently been recognized as one of
Canada's Best Managed Companies and have been awarded the Canadian Automotive Industry Laureate Award for Business Innovation.
Our business is a people business, and we constantly invest in our team's development. We operate our own TAG University and TAG Leadership Academy, with proprietary curriculum and advanced leadership coaching. We are purpose-driven, performance-oriented and principles-led.
Careers with Trotman Auto Group provide:
- Development training opportunities through our exclusive TAG University and TAG Leadership Academy
- Advancement opportunities
- Competitive compensation package including benefits and pension program
- Versatile career in a dynamic and growing Company
- Closeknit team and energizing environment
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