Science Guide, Food - Calgary, Canada - TELUS Spark

TELUS Spark

Verified Company

Calgary, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Spark
The purpose of Calgary's science centre is unwavering. Spark exists to make lives — and the world — better through an affinity for science.

Through visits to Spark, and encounters with Spark in the community and online around the world, people are lifted up by the positive power of curiosity, experimentation and creativity.

Spark is a registered charity.

The outcome is profound.

Spark helps people of all ages fuel up for the future because at Spark, science, technology and invention are embedded in cultural experiences.

This creates new points of access to the disciplines at the core of innovation. Spark team to transform lives and inspire the future.

Position Overview
Spark is currently recruiting a part time Science Guide, food and beverage. The Science Guide, F&B reports directly to Manager, Food and Beverage.

The Science Guide F&Bis accountable for delivering superb customer service to ensure guests satisfaction.

This includes roles as a cashier, assisting guests on their menu choices, upholding high level of cleanliness and service, and being a brand ambassador for TELUS Spark.

Key Responsibilities

Collaborate and contribute with the collective effort of proving great customer service and welcoming atmosphere to our guests.
Accurately and efficiently process transactions for guests.
Develop a positive working relationship with colleague and other staff in Spark.
Work as a team and support all the food service staff in delivering of service.
Keep area stocked and clean.
Engage guests and make them feel welcomed.
Aim to increase efficiency and reduce waste.
Proactively identify needs or issues that are or will impact guests and act accordingly.
Protect employees and customers by providing a safe and clean environment.
Ensure all elements of the guest journey is held to the highest standard.
Ensure personal and team activities are aligned with business and strategic goals of Spark as a whole.
Model high performance, flexibility and kindness in a rapidly changing growth environment.
Other duties as required and assigned.

Qualifications & Knowledge

Cash handling experience.
Able to use cash registers and card payment systems.
12 years of related experience within the Customer Service field.
Good verbal communication skills and is able to listen and easily understand guests' requests.
Ability to answer and address customer questions and concerns in a manner that benefits both the guest and the organization.
Ability to work as part of the food service team to create an exceptional guest experience.
A proven track record of adding value to an organization's culture and initiatives.
A positive attitude
Desire to work on a high performing team with a continuous upgrading culture to achieve high impact results. Fluidity and a desire to work hard and grow are essential.
A high degree of creativity with the ability to leave your ego at the door.
Willingness to learn and adapt to change.
A clear criminal background check is required.

Culture at Spark
Spark's goal is to become one of the top 10 most-worth-visiting science centres in the world.

Through skilled and confident programming, Spark will attract visitors from around the city, province and globe, and immerse them in emotive experiences as they explore ever-evolving, quirky and thought-provoking galleries.

The skilled programming at this level of success will only be possible with an organization-wide commitment to effective performance.

High performance at Spark is both defined and experienced by diverse cultures and proactively advances equity among all human beings as part of the definition of effectiveness.

Spark's high performance culture is driven by a shared purpose. Team members are united by values and proud of the reputation we are building together. What does high performance look like at Spark?
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Commitment to Purpose. Everyone at Spark is a purpose driven leader.

You are passionate about entertaining people of all ages in creative encounters with science, technology and engineering, and the output of your work reflects our values:
collaboration, curiosity, courage, commitment, and creativity. Why? Because it makes the world a kinder, safer and better place.
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Culture of Philanthropy. Spark is a registered educational charity that relies on the support of sponsors and donors to ensure it can do this work to make the world a better place.
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Commitment to Continuous Learning. Your individual growth is driven by a desire to be a part of the team that makes Spark one of the best science centres in the world. Every day is a professional development day at Spark. You are expected to seek out learning opportunities and pursue professional growth. At times the growth may be uncomfortable, and you embrace it as part of the journey.
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Agents of Change. We are a culture of experimentalists. It is expected and encouraged for staff to make