Jobs
>
Kitchener

    International Customer Service Representative - Kitchener, Canada - The Erb Group of Companies

    The Erb Group of Companies
    The Erb Group of Companies Kitchener, Canada

    1 week ago

    Default job background
    Description

    International Customer Service Representative

    Department: Customer Service Location: Kitchener- Waterloo Region , ON

    Job title: International Customer Service Representative

    Job Location: Baden

    Position Type: Onsite

    Shift Hours: Monday to Friday; 8:00am - 4:30pm

    Compensation : $ /per hour

    We Bring Food to Your Family's Table

    The Erb Group is one of North America's largest privately-owned refrigerated transportation providers. The Erb Group specializes on the timely, protected distribution of temperature-controlled perishable goods across Canada and the U.S. The Erb Group is a family-owned business and has been in the industry for over 63 years. Its head office is based in New Hamburg, Ontario, with additional Canadian terminals in Baden, Toronto, Thunder Bay, North Bay, Ottawa, Montreal, Trenton, Winnipeg and a U.S. terminal in Elverson, PA. In addition, we have been recognized as Best Fleets to Drive For several years, a Top Fleet Employer and continue to be a safety industry leader.

    What Will You Do?

  • Accept EDI transmissions and enter them in the Erb system, follow up with the terminals on pick up requirements and pick up appointment times.
  • Entry of orders via email, phone or EDI
  • Follow up with customers on transit times and loading times.
  • Customer Communication: follow up regarding specials, rates, equipment and delivery schedule.
  • Liaison between Appointment Coordinator, Dispatch, OS&D and major customers.
  • Working with our customers TMS systems to accept, reject and update loads
  • All other duties as required.

    • Who Are We Looking For?

  • Excellent keyboarding skills, accurate with details.
  • Transportation experience
  • Previous experience with AS400
  • Ability to handle difficult situations with both internal and external customers.
  • Have strong investigative skills.
  • Commitment to customer satisfaction and customer focused
  • High level of personal energy and willingness to take the initiative to make improvements and resolve issues.
  • Ability to work with minimal supervision
  • Good organizational skills and the ability to multitask.
  • Pleasant telephone manner and good attitude
  • Willingness to learn all aspects of the Customer Service Department
  • Ability to work as a team player
  • Have flexibility to work extra hours when needed, under the direction of the Customer Service Team Lead or Manager.
  • Mandatory statutory holiday coverage

    • Your Cool Work Perks
    Benefits available from day 1
    We're motivated by doing business with good people and hiring them too.

  • Company paid health insurance plans (health, prescription, dental and vision)
  • Company paid group life insurance
  • Long-term disability insurance
  • Employee & Family Assistance Program (EFAP)
  • Enjoy $1600 in massages per calendar year
  • TFSA, RRSP savings plans with company match contributions
  • Profit-sharing opportunity
  • Referral bonus program
  • Safety shoe voucher
  • Uniform and annual tool allowance for apprentice and mechanic technicians
  • Corporate discounts with Josslin Insurance and Goodlife Fitness
  • Educational assistance up to 50%, with specific training required by The Erb Group paid in full
  • Career advancement opportunities
  • Community and philanthropy opportunities
  • Employee engagement events (Good Cheer Club, summer BBQs, prizes, food trucks, employee recognition programs)
  • Waste Connections of Canada Inc.

    Customer Service Representative

    5 days ago

    Waste Connections of Canada Inc. Kitchener, Canada Full time

    Description · : · As a Customer Service Representative, you will be the first point of contact for our valued customers, handling inbound calls related to waste management services. You will assist customers with inquiries, provide information about our services, address concern ...

  • Best Buy

    Customer Service Representative

    4 days ago

    Best Buy Waterloo, Canada Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers' purchases, ...

  • Securian Canada

    Client Service Representative

    3 weeks ago

    Securian Canada Waterloo, Canada Other

    What we do every day to be our very best · Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. We're agile and innovative, and we aren't afraid to challenge and create, or bring diverse perspectives to our work. · Who we ne ...

  • AlgaeCal

    Customer Service Representative, Waterloo

    3 days ago

    AlgaeCal Waterloo, Canada Full time

    Career with a heart If you like helping people, and you want to feel supported in your work –– this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They've just had bad news about their bones – and they're scared they might break at any moment. ...

  • Concentrix

    Customer Service Representative

    5 days ago

    Concentrix Guelph, Canada Full time

    Description · Le représentant du service à la clientèle à distance (bilingue : français/anglais) travaille à domicile et interface avec les clients via des appels entrants/sortants et/ou via Internet. Ce poste assure le service client et la résolution des problèmes et questions c ...

  • CIBC

    Client Service Representative

    3 weeks ago

    CIBC Listowel, Canada Temps partiel

    Nous bâtissons une banque axée sur les relations pour un monde moderne. Nous recrutons des professionnels talentueux et passionnés qui ont à cœur de faire ce qu'il faut pour nos clients. · À la Banque CIBC, nous misons sur vos forces et vos ambitions pour vous donner le pouvoir ...

  • RWAM Insurance Administrators Inc.

    Bilingual Customer Service Representative

    3 weeks ago

    RWAM Insurance Administrators Inc. Waterloo, Canada

    Job ID: · 21269 · Job Type: · Full Time · Category: · Customer Service · Educations:Posted: · Location: · Waterloo, ON | Canada · Job Views: · 2 · USD Negotiable · Job Description: · Job information Job Description: · Job information Bilingual Customer Service Representativ ...

  • Canadian Premier

    Service Representative

    2 weeks ago

    Canadian Premier Waterloo, Canada

    Role · Reporting to the AVP, Creditor and Affinity and Association, the Service Representative is responsible for servicing a block of business as well as participating in the acquisition of new business. You will communicate with clients, advisors/brokers/consultants, plan admin ...

  • Ontario Teachers Insurance Plan (OTIP)

    Service Representative

    3 weeks ago

    Ontario Teachers Insurance Plan (OTIP) Waterloo, Canada

    Company Description · OTIP (Ontario Teachers Insurance Plan) is a member-focused, service-driven organization. We are committed to putting our people first by fostering a positive and inclusive work environment, providing a competitive total compensation package and investing in ...

  • Scotiabank

    Customer Service Representative

    3 weeks ago

    Scotiabank Kitchener, Canada

    Customer Service Representative - King & Ontario, Kitchener - 15 Hours / WeekCustomer Service Representative - King & Ontario, Kitchener - 15 hours / week · Requisition ID: # · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. ...

  • KidsAbility

    Client Services Representative

    3 weeks ago

    KidsAbility Kitchener, ON, Canada Full time

    Client Support Assistant · 0 FTE, Contract | Start Date: May 27, 2024 – January 15, 2025 · Our mission at KidsAbility is to empower children and youth to realize their full potential. We are a not-for-profit, equal opportunity employer supporting over 17,000 children and youth t ...

  • University of Waterloo

    Client Service Representative

    4 days ago

    University of Waterloo Waterloo, Canada

    Overview: · **Term: 1 Year** · The Campus Wellness Administration team serves the University of Waterloo community by supporting all units within Campus Wellness (Health Services, Counselling Services and Health Promotion) with effective, efficient, collaborative, and client-focu ...

  • Sun Life

    Image Services Representative

    1 week ago

    Sun Life Waterloo, Canada

    You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspir ...

  • Kitchener Collision Repair Experts

    Customer Service Representative

    1 week ago

    Kitchener Collision Repair Experts Kitchener, Canada

    _**Collision Repair Experts Kitchener is looking for a Customer Service Representative to join their team**_ · Your role as a customer service representative is to ensure that the customer receives a legendary customer service experience. · **Duties**: · Greets customers upon int ...

  • Handyman Connection - K/W, Cambridge, Guelph & Brantford

    Customer Service Representative

    1 day ago

    Handyman Connection - K/W, Cambridge, Guelph & Brantford Kitchener, Canada

    Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast-paced local office of a National Franchise with an opening for a part-time Customer Service Repr ...

  • GoodLife Fitness

    Customer Service Representative

    6 days ago

    GoodLife Fitness Kitchener, Canada

    CUSTOMER SERVICE REPRESENTATIVE (MOTIVATOR) · Who is a Customer Service Representative (Motivator)? · The Motivator role is critical to the success of our GoodLife Fitness Clubs. A Motivator is typically the · _first_ Associate a Member or Potential Member interacts with upon arr ...

  • Pillers Fine Foods

    Customer Service Representative

    2 weeks ago

    Pillers Fine Foods Waterloo, Canada

    **Description** · The Customer Service Representative will report to the Sr. Manager, Customer services & Logistics, and act as a liaison between customers, companies and consumers, to input orders and process complaints. This role will also assist with sales, order status, accou ...

  • Assured Automotive

    Custome Service Representative

    5 days ago

    Assured Automotive Kitchener, Canada

    Assured Automotive, ON Kitchener-Queensway · **Job Description**: · ** Industry Leading Compensation, Benefits & Training ** · The Customer Service Appraiser/Representative's primary responsibility and accountability is to provide an exceptional and successful customer experience ...

  • MSK WorkAssist

    Client Service Representative

    3 weeks ago

    MSK WorkAssist Waterloo, Canada

    **CLIENT SERVICES REPRESENTATIVE** · MSK WorkAssist clinic provides specialty care for injured workers. Our Client Services Representative is a vital part of our team who provides outstanding customer service to our clients and is an integral part of the WorkAssist care team. · K ...

  • Stemmler Meats & Cheese

    Customer Service Representative

    2 weeks ago

    Stemmler Meats & Cheese Waterloo, Canada

    **Help Wanted: Part-Time Customer Service Representative** · Come grow with us Stemmler Meats & Cheese is experiencing continuous growth and have an immediate opening for a part-time **Customer Service Representative **position in **Waterloo, ON**. Key Responsibilities and Qualif ...