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    Scheduling Dispatcher - Markham, Canada - BGIS

    BGIS
    BGIS Markham, Canada

    2 weeks ago

    BGIS background
    Full time
    Description

    Who We Are

    BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients' businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

    Further information is available at

    Why Choose BGIS?

    Whether you're a seasoned professional or a recent graduate, we hire the best and brightest to inspire change for a sustainable future and drive innovation through best practices and technology within our communities and the real estate management services industry.

    At BGIS, you will be part of a diverse, team-oriented workplace, with opportunities to drive your career development forward. Our goal is to ensure that our workforce is a reflection of the diversity that exists within the community in which we operate and serve. We offer a competitive and value-driven compensation and benefits package, great employee programs, a healthy work life balance, and more. Join our team and become part of a leading global corporate real estate company today

    SUMMARY

    The Dispatcher schedules, assigns and dispatches preventative maintenance and on-demand work orders to Technicians and contributes to optimal utilization of Technician resources through effective scheduling and assignment of work orders.

    KEY DUTIES & RESPONSIBILITIES

  • Prepares and distributes Technicians' daily schedules. Creates schedules that result in optimal utilization of Technician resources
  • Provides support to facility management operations projects by planning and scheduling Technicians' to project work
  • Receives service requests from the call center and documents service request details into a work order
  • Assesses and assigns priority to the work order
  • Reviews service request requirements and assigns work orders to the appropriate Technician based on factors such as skill set, location, security clearance, availability, etc.
  • Monitors and follows up on work order progress to ensure timely completion
  • Prepares reports to assist in monitoring work orders and resource planning
  • Reviews Technician utilization and re-assigns work orders to ensure optimal utilization of all Technician resources
  • Other duties as assigned

    • Work Requirements

    Must be able to work shifts, be on-call and be available to respond to emergencies

    MINIMUM EDUCATION: High school education

    JOB-RELATED EXPERIENCE: More than one year up to three years

    KNOWLEDGE & SKILLS

  • 1 to 3 years of dispatch, scheduling or customer service work experience
  • Ability to work well under pressure
  • Ability to prioritize work orders based on order of importance and impact
  • Ability to allocate work orders that result in optimal human resource utilization
  • Ability to understand service request requirements and assign work orders to appropriate Technicians
  • Computer proficiency in MS Outlook, MS Excel along with ability to quickly learn service management databases
  • Strong customer service orientation along with strong customer service skills and sense of urgency
  • Good communication skills
  • Understanding of and previous work experience within the facility management services organization, an asset

    • Licenses and/or Professional Accreditation

  • None required
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