Service Coordinator - Markham, Canada - Black & McDonald Limited

Black & McDonald Limited

Verified Company

Markham, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Reporting to the Client Services Supervisor, the Service Coordinator/Dispatcher is responsible for handling all aspects of administration related to service operations including opening, dispatching, and closing work orders, as well as preparing invoices and creating purchase orders.

You will enter all data to complete work orders and provide support to colleagues in the projects sales team, maintenance sales, field staff, payroll, and the accounts payables departments.

The Service Coordinator/Dispatcher also makes adjustments, resolves issues, tracks information, and handles customer enquiries.

We rely on team work to accomplish our goals; therefore, you will be expected to respond to both internal and external customer enquiries related to our service business as needed.

Safety is our number one goal at Black & McDonald, so adherence to all safety requirements is a must in this role.

Responsibilities:

Work shall include but not necessarily be bound by the following:

Dispatch of field service technicians to appropriate sites and ensure efficient communication with B&M Central Call Centre
Maintain CMMS database including equipment history and status, generation of work orders, monitoring and tracking of unscheduled or open work orders, and overall operation of the CMMS
Prepare Safety Documentation for project work
Fill out and submit Municipal/Government required documents i.e. Permits, Form 1000 and Notice of projects
Create and dispatch work orders to field service technicians to support our client portfolio
Record, receive, and respond to client service requests promptly, as well as professionally respond to all client and internal requests
Ensure prompt scheduling and communication with internal and external clients
Regularly communicate and correspond with field technicians, field supervisors, sales, and management
Follow the Black & McDonald Safety Procedures, and in particular, monitor the compliance of the "Working Alone Procedure"
Complete weekly payroll documentation for field service technicians
Prepare and distribute weekly reporting based on current operational requirements
Assist in performing administration functions related to the Service Division
Assist with maintaining required documents to ensure legislated requirements
Coordinate all field service technicians utilizing the mobile workforce system
Coordinate labour for small projects with Project Supervisors
Create and maintain an annual on call rotation schedule
Additional duties as assigned

Competency Requirements

Maintains a professional demeanour at all times with fellow employees, vendors, subcontractors, and clients
Ability to cope under pressure and maintain focus, dealing effectively with setbacks while remaining positive
Portrays a positive image and motivates colleagues at all times to ensure continued success
Embraces change and always willing to adopt new practices
Holds self and others accountable
Ability to approach problems logically, under pressure and seek innovative solutions
Communicates effectively (verbally and written) at all levels within an organization and with external parties including enforcing authorities
Understands the needs and perspectives of both internal and external customers
Promotes teamwork and collaboration
Values and respects others, encourages and supports diversity
Ability to work independently with limited supervision

Education & Skill Requirements

A Bachelor's degree in Business Administration or postsecondary diploma/certificate preferred
2 years of experience using a computerized maintenance management work order system in a facilities maintenance or closely related environment
1 year of experience in a dispatch centre
Advanced skill level with Microsoft Office products
Experience with a large ERP system; JDE is an asset