Collections Officer - Toronto, Canada - Vault Credit Corporation

Vault Credit Corporation

Verified Company

Toronto, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Collections Officer

Required Skills and Responsibilities

Strong written and oral communication skills are essential.
Promptly notifying customers on the assigned task list of the delinquent monthly payment and collecting past due payments to bring the account back into good standing
Evaluate a situation and advise customers of necessary actions and negotiate debt repayment.
Follow up frequently for payment or commitments as per company process guidelines.
Determine when legal action is required and act on these accounts with speed
Accurately complete all documentation required in the required timelines when working on a file, according to company policy.
Knowledge of contract terms and other contract documentation required to enforce the contracts effectively.
Assist with the administration of loans in enforcement
Accurately preparing discharge statements
Provide documents and answer questions to assist the Lawyer handling the enforcement file
Schedule property inspections with a property manager
Keep the files updated with detailed notes, invoices, documents, and timelines
Problemsolving and tactfully handling confrontational or stressful interactions
Efficiently deescalating complaints and always treating customers with integrity.
Able to achieve exceptional results while maintaining high ethical standards and compliance with all policies and legislation.
Ability to multitask and successfully perform in a highpace environment.
Work independently within a team to ensure service levels met
To escalate to Management any queries beyond the scope of individual empowerment
Diligently make notes and update client information in relevant software platforms.
Good mathematical skills and ability to understand payment histories, calculate payouts and renewals
Flexible and supportive of taking on other tasks as Management may request