Maintenance Contract Portfolio Administrator - Kitchener, Canada - Delta Elevator Company Limited

Delta Elevator Company Limited

Verified Company

Kitchener, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

AT DELTA, WE ARE PASSIONATE ABOUT ELEVATORS AND ABOUT CUSTOMER SERVICE
We are a Canadian company that designs, manufactures, installs and services elevator systems throughout southwest Ontario.

With local roots going back over 55 years, our growing organization is looking for like-minded individuals to enhance our ability to provide Integrity, Service & Quality to our valued customers.

We are hiring staff members who share a commitment to a strong corporate culture based on the values of:
HONESTY, ACCOUNTABILITY, RESPECT FOR OTHERS, TRUSTWORTHINESS, CONTINUOUS IMPROVEMENT, & OPTIMISM

Position Description:
This position reports to the CFO and is primarily responsible for tracking and maintaining current customer portfolio.

This position will be responsible for tracking units from the warranty period to new contracts and escalation of current contacts.

Responsibilities:

Represent Delta's core values of Integrity, Service and Quality in relationships with both internal staff members and external customers and suppliers.
Follow Delta Elevator policies and procedures, Employee Handbook, and Health & Safety Manual guidelines.
Protect the confidentiality of customer, employee, technical, process and financial data.
Review specifications, acknowledge tender requirements, and obtain clarifications. On small volume tenders less than 3 units.
Discuss tender details with appropriate staff from Field Operations and Finance.
Follow up with customers and attend debrief meeting if contract not awarded.
Update contract details in our systems and communicate to Finance, Sales and Field Operations.
Respond to contract coverage questions from Field Operations, Sales, and Finance.
Perform annual contract reviews and price escalations.
Tracking of new maintenance units from the free to new maintenance contracts.
Generate and distribute monthly maintenance invoices.
Other duties as assigned.
Minimum high school diploma
Intermediate to advanced Excel skills
MS Word proficiency
Experience with tendering/RFP process
Elevator Code knowledge would be an asset
Strong communication and customer service skills
Ability to multitask and prioritize workload with exceptional record keeping skills
Initiative to working independently
Ability to succeed in a team environment