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    Promotional Product Coordinator - Hamilton, Canada - McMaster University

    McMaster University
    McMaster University Hamilton, Canada

    2 weeks ago

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    Description
    Posting Details
    Schedule Monday - Friday 8:30-4:30, some evening and weekends Education Level 2 year College Diploma Career Level 3 Years of relevant experience
    Job Description

    General Description
    Responsible for promoting and enhancing the McMaster University identity through the marketing of
    branded merchandise. Ensures that promotional products distributed by various departments, groups
    and clubs adhere to the guidelines set by the University and provides competitive pricing, product
    quality and the highest level of customer service. Oversees the fulfillment of orders placed
    through the Campus Store web site.

    Representative Duties & Responsibilities


    • Generate quotes based on departmental pricing guidelines and buyer's negotiated costs.
    • Foster new connections within the targeted customer base community and strengthen current
    partnerships to increase store sales while cultivating new sales opportunities for other retail
    locations on campus.


    • Promote and market bulk orders to the University community and external customers in
    coordination with appropriate marketing staff.


    • Initiate, enter, and approve purchase orders and reorders into the inventory management system
    ensuring accuracy and in accordance with department and University purchasing policies and that
    adequate inventory levels are maintained.


    • Obtain necessary purchase order approvals when purchase authorization limit has been
    exceeded.


    • Correspond with vendors to place orders, facilitate artwork creation and approvals, and ensure
    timely delivery of goods.


    • Review, approve and finalize negotiated prices, terms and conditions with vendors.
    • Negotiate price, terms, and delivery with vendors.
    • Coordinate and oversee the selection of merchandise including vendor and product
    selection.


    • Coordinate all price changes on purchased products.
    • Coordinate on-site and off-site displays and sales events.
    • Review processes and policies, and recommend changes that will improve accuracy, decrease order
    turn around time, provide potential for cost savings and increase overall customer satisfaction.


    • Assist in creating business plans for the department by providing input into forecasting sales
    and budgets, write-offs, and discounts.


    • Oversee the order fulfillment process including order input, administration, and
    shipping.


    • Develop forms and templates to assist in processing online orders.
    • Liaise with buyers regarding online product issues.
    • Communicate, interact, and collaborate with other areas of the department to expedite order
    fulfillment and resolve fulfillment issues.


    • Relay feedback and make recommendations for improvement to website functionality and back end
    order processing software to appropriate staff.


    • Review and suggest changes to the website procedure and training manual.
    • Document and communicate customer complaints to management.
    • Assign work tasks to staff, ensuring they are shown appropriate methods and procedures.
    • Conduct analysis of margins, in stock position, of merchandise.
    • Ensure timely delivery, accurate pricing information, and maintenance of data information
    associated with the products being purchased and resold.


    • Ensure that all data, files, purchase orders, invoices, and supporting documentation are
    current, accurate and understandable for use by other staff to aid in the process of receiving,
    invoicing, and merchandising.


    • Create and maintain a variety of documents including, but not limited to, correspondence,
    procedure documents, and training manuals.


    • Correspond with and explain procedures to customers.
    • Collaborate with colleagues to create promotional material.
    • Work with colleagues to realize available marketing funds and rebates available from
    suppliers.


    • Monitor the receiving, transferring, and in stock position of all general merchandise products
    throughout the sales cycle.


    • Meet or exceed budgeted sales targets.
    • Demonstrate an in-depth knowledge of store policies and effectively communicate and enforce
    these policies.


    • Complete various calculations pertaining to taxes, rebates, quotes, and discounts.
    • Communicate necessary staffing requirements to schedulers.
    • Ensure that all promotional product credits and adjustments are submitted to the accounts
    department.


    • Remain current with new product lines and make purchases that satisfy the changing market, while
    maintaining return on investment by continually exploring new and emerging product offerings.


    • Attend trade shows and industry events as required.
    • Update and maintain information in a variety of systems including, but not limited to, the
    inventory management and point of sale system.


    • Ensure the proper opening and closing of the store on a rotational basis following established
    departmental policies and procedures.


    • Run system reports and conduct manual inventory counts of merchandise ensuring the physical
    inventory matches the reports.


    • Prepare merchandise for inventory and perform inventory tasks.
    • Perform cashiering duties as required.
    Supervision


    • Provide functional guidance to others on an ongoing basis.
    • Ongoing responsibility for supervising 1 employee.
    Qualifications


    • 2 year Community College diploma in a relevant field of study.
    • Requires 3 years of relevant experience in the Promotional Products industry.
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