Customer Service Clerk - Montréal, Canada - Archer Daniels Midland Company

Archer Daniels Midland Company

Verified Company

Montréal, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Montreal

Canada

Sales, Customer Service & Origination

Customer Service Clerk

Location Montreal, Quebec

Position Type Commercial

Salary Full-Time, Non-Exempt

Compensation This position offers a complete benefit package, retirement, health, life, vision and dental insurance

Pre-employment Requirement Successful completion of pre-employment reference check

About ADM

About the Position
The Customer Service Clerk will report to the Commercial Manager.

This position interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

They will keep records of customer interactions, process customer accounts and file documents, and follow communication procedures, guidelines and policies.

Duties and Responsibilities

Receiving orders, processing these orders in the system
Handling bags inventory
Invoicing orders shipped
Handling customer's contracts
Investigate and process debit accounts
Find quotes for shipments
Greeting visitors and directing them to the appropriate supervisors
Answering incoming calls
Enter and scan all Notre Dame and Royal Mill invoices into Maximo
Distributing incoming mail for staff and sending mail and packages to the U.S.
Matching invoices to sales orders (quantity, product, terms, pickup allowance, sold to and ship to)
Shipments and receipts on an Excel spreadsheet
Maintaining all customers' filing
Updating CHEP pallets account
Perform other miscellaneous administrative tasks

Required Skills and Qualifications

Familiarity with Microsoft Office (Excel, Outlook, Word)
Ability to multitask, prioritize, and manage time effectively
Strong telephone contact management and active listening skills
Excellent written, verbal and presentation skills in French and English (spoken and written English is required for this position due to transactions and communications with U.S. and Canadian partners)

Education or Work Experience

High school diploma or equivalent
Proven experience in customer support or as a customer service representative.

Additional Information

Work in accordance with local/provincial legislation
Understands and is accountable for full compliance with safety and other EHS requirements
Relocation support is not available for this position.

If you love the challenge of this dynamic career, then ADM will support and encourage your professional development and success.

We are an equal opportunity employer who values diversity in the workplace.

If you require accommodation during the hiring process, please advise us in advance so that we can make the reasonable accommodation.

AJCIND
Reference: 85876BR

Benefits and Perks
Enriching the quality of life for the world begins by taking care of our colleagues.

In addition to competitive pay, we offer a comprehensive total rewards package to support all aspects of your well-being, including:

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Physical wellness - medical/Rx, dental, vision, life and AD&D, critical illness and travel insurance Wellness reimbursement, and Child Physical Activity Reimbursement.
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Financial wellness

Money Purchase Pension Plan (MPP), Group Registered Retirement Savings Plan (RRSP), Tax-Free Savings Account (TFSA), short and long term disability, legal assistance, identity theft protection.

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Mental and social wellness

Employee Assistance Program (EAP) and Employee Resource Groups (ERGs).

Additional benefits include:

Paid vacation time.
Education assistance.
Companysponsored training and development resources, such as LinkedIn Learning, language learning and mentoring programs.

#IncludingYou
Diversity, equity, inclusion and belonging are cornerstones of ADM's efforts to continue innovating, driving growth, and delivering outstanding performance.

We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career.

We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

We are committed to ensuring all qualified applicants receive consideration for employment regardless of race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

We welcome everyone to apply, especially those individuals who are underrepresented in our industry, as we strive to ensure our workforce represents the world that we help to feed: people of color, women, gender non-conforming, LGBTQIA+, veterans and persons with disabilities.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & B