Senior Technical Specialist - Calgary, AB, Canada - AltaLink

Description

We power Alberta. Our transmission lines deliver electricity to millions of Albertans 24 hours a day, seven days a week. When you're on our team, you're supporting our province's homes, farms, businesses and industries by providing safe, reliable and cost-effective service. Whether working in the field or in the office, every AltaLinker contributes to keeping the lights on.

As a member of the Berkshire Hathaway Energy family, we are part of a global group of companies delivering sustainable electricity and utility services to customers worldwide. Our exceptional customer service, commitment to the environment, and world-class safety record makes us a leader in our industry.

Today, the transmission system is more important than ever. As we connect new sources of renewable energy to the grid and support Alberta's energy transition to net-zero emissions, AltaLink's transmission system is the backbone of the changing electricity system. With our head office in Calgary, and regional offices in Greater Edmonton, Red Deer and Lethbridge, we have central and southern Alberta covered.

We offer work with meaning, incredible opportunities for development, work life balance and opportunities to contribute to your community. Join our team

Job Description:

Reporting to the Manager, Service Delivery and Operations, the Senior Technical Specialist will be responsible for providing technical expertise and guidance on the effective use of AltaLink's VOIP Telephony system. The ideal candidate will have extensive experience in designing, implementing, and maintaining Voice over Internet Protocol (VoIP) systems and related telephony infrastructure. This role requires a deep understanding of networking principles, VoIP protocols, and telephony technologies. The VoIP-based Telephony Technologist will be responsible for ensuring the stability, security, and optimal performance of our VoIP systems while keeping abreast of emerging trends and technologies in the field.

Responsibilities:

• Design, configure, and deploy VoIP-based telephony systems tailored to meet the organization's requirements.
• Collaborate with stakeholders to gather requirements and translate them into technical solutions.
• Ensure seamless integration of VoIP systems with existing network infrastructure, applications, and services.
• Implement redundancy and failover mechanisms to ensure high availability of VoIP services.
• Monitor and manage day-to-day VoIP services.
• Troubleshoot issues related to VoIP technologies, working closely with the Network team.
• Provide Tier 1+/Tier 2 support for common Cisco VoIP phone and Cisco VTC codec issues.
• Deploy and provision new VoIP handsets.
• Monitor VoIP system performance and troubleshoot issues to minimize downtime and service disruptions.
• Conduct regular maintenance activities such as software updates, patches, and system optimizations.
• Provide technical support to end-users and IT staff regarding VoIP-related issues.
• Perform routine backups and disaster recovery planning to safeguard critical telephony services.
• Implement robust security measures to protect VoIP systems from cyber threats and unauthorized access.
• Conduct security audits and vulnerability assessments to identify and mitigate potential risks.
• Ensure compliance with industry standards and regulatory requirements related to telephony and data privacy.
• Document system configurations, procedures, and troubleshooting steps for knowledge sharing and future reference.
• Provide training and technical guidance to IT personnel and end-users on VoIP system usage and best practices.
• Stay updated on industry trends, emerging technologies, and best practices in VoIP telephony.
• Evaluate new hardware, software, and technologies for potential integration into the VoIP infrastructure.
• Propose innovative solutions to enhance the functionality, performance, and security of VoIP systems.

Qualifications:

• Bachelor's degree or diploma in computer science, Information Technology, telecommunications, or related field.
• Minimum of 7 to 10 years related experience in telecommunications network design and management.
• Proven ability/experience in the above noted responsibilities.
• Extensive experience in designing, deploying, and supporting VoIP-based telephony systems.
• In-depth knowledge of VoIP protocols such as SIP, RTP, and H.323.
• Proficiency in configuring and troubleshooting VoIP gateways, PBX systems, and SIP trunks.
• Strong understanding of networking concepts including TCP/IP, VLANs, QoS, and routing protocols.
• Experience with VoIP security protocols, encryption methods, and authentication mechanisms.
• Familiarity with telephony hardware such as IP phones, gateways, and session border controllers (SBCs).
• Excellent analytical and problem-solving skills with the ability to diagnose and resolve complex telephony issues.
• Strong communication skills with the ability to convey technical concepts to non-technical stakeholders.
• Certifications such as Cisco CCNA Voice, CompTIA Network+, or equivalent are a plus.
• Effective communication and interpersonal skills to interface with team members and customers to promote positive outcomes.
• This position may require occasional travel to various locations for system deployments or troubleshooting.
• Flexible work hours may be necessary to accommodate system maintenance and upgrades outside of regular business hours.
• Proven track record of good performance and attendance.

Notes:

AltaLink employees should be aware that we may contact your manager during the selection process. Some positions may require job specific assessments, regular criminal record checks, additional AltaLink training, medical assessments, annual drivers abstract, and drug tests. Please contact the Hiring Manager or Recruiter for further clarification if required.

We thank all candidates for their interest in a career with AltaLink. Due to the high volume of applications, we will only be contacting candidates being considered for an interview. We sincerely appreciate all interest and invite all candidates to follow us on LinkedIn, Facebook and/or X.

At AltaLink, we celebrate diversity and inclusion. We are committed to fair employment practices, and all qualified applicants will receive consideration for employment regardless of race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, family status, source of income, sexual orientation or any other category protected by applicable provincial or federal law.

For eligible positions AltaLink offers optional hybrid work that provides flexibility between working from home and the office.

Job Types: Full-time, Permanent

Pay: $115,718.40-$130,068.24 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Vision care
• Wellness program

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Application question(s):

• Do you have in depth knowledge of VoIP protocols (ex SIP, RTP and H.323)?

Experience:

• telecommunications network design and management: 7 years (preferred)

Work Location: In person

Application deadline: