Order Fulfillment Associate - Toronto, Canada - Roadpost

Roadpost

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Roadpost:

Roadpost is a leading provider of mobile satellite solutions, and the partner of choice for thousands of individuals that work or travel beyond the limits of terrestrial or cellular coverage.

From private and public sector employers who need to connect and protect employees at remote worksites, to backcountry adventurers and enthusiasts, Roadpost's customers have many faces, but a common concern - the need for reliable communications that they can access anywhere.

Roadpost has over 70 employees between our Toronto and Seattle offices, serving over 100,000 subscribers. Our growth has come organically, through acquisition, and through innovative and proprietary product introductions. We value innovation, teamwork, and an entrepreneurial ability to get things done.

Summary:

The Order Fulfillment Associate role is responsible for the timely and accurate fulfillment of customer orders through various internal vendor systems and provisioning processes.

The role interacts with the Customer Care team daily, through internal chat and tickets to ensure all customers' requirements are fulfilled to the highest standard.

Other functions include shipping and receiving of products, completing customer orders, processing returns, inventory management, interacting with 3rd party fulfillment centers, 3rd party shipping providers and resolving issues on a timely basis, in a daily order time cut off environment.

The role operates in an office environment and reports to the Sr. Manager, Operations & Logistics.

This is a fixed term contract position. The contract will end October 31st, 2024.

Key Responsibilities:

Accurate fulfillment of customer orders placed through various channels, including 3rd party platforms like Amazon, SPS Commerce, etc.
Complete order shipping utilizing 3rd party shipping systems, research and resolve related order errors.
Voice, data, and messaging service provisioning utilizing various network and partner platforms.
Ensuring products and services pass through documented quality control processes.
Prepare packing lists, commercial documents, and other orderrelated documentation.
Support in maintaining accurate inventory levels.
Support in the creation of new quality control measures and processes.
Interact with the CS group using various methods, including phone, ticketing, chat, billing, and CRM systems.
Handle customer returns, RMA processing, device testing and restocking requirements.
Handling of incoming and outgoing freight as required.
Address order shipping exceptions and special requests on a daytoday basis.
Other duties/tasks as required.

Qualifications & Skills:

13 years of experience in Production, Shipping, Inventory, or a similar role.
Customercentric focus on providing reliable service to internation and external customers.
Excellent oral and written communication.
Possesses an eye for details and accuracy.
Able to work with mínimal supervision and cohesively across all company teams.
Able to manage internal/external conflicting requirements in a time sensitive environment.
Excellent problem assessment and problemsolving skills.
Excellent time management and organizational skills.
Adaptable to changing environments and able to meet deadlines.
Positive team spirit, energetic and enthusiastic attitude.
Strong working knowledge of Microsoft Office, EDI. Experience with ERP systems preferred.
Able to lift up to 30 pounds, work while standing for long periods of time, squat, and climb ladders.
Adaptable to a seasonal, but extremely busy operations environment, during peak months.

Nice to Have: