Jobs
>
Mississauga

    Bilingual Customer Service Representative - Mississauga, Canada - Mercedes-Benz

    Mercedes-Benz
    Mercedes-Benz Mississauga, Canada

    2 weeks ago

    Default job background
    Description
    Tätigkeitsbereich:SonstigesFachabteilung:OperationsGesellschaft:Mercedes-Benz Financial Services Canada CorporationStandort:Mercedes-Benz Financial Services Canada, Mississauga, ONStartdatum:sofortVeröffentlichungsdatum:..4Stellennummer:MERGUArbeitszeit:Vollzeit Join usAufgaben

    Bilingual Customer Service Representative

    Reports to: Team Leader, Customer Service

    Location: Mississauga, ON
    Job Type: Full time, Salaried
    Band:

    Position Summary:

    Provide Dealers and customers a luxury Mercedes-Benz experience. Support interactions through various channels of communication, for example phone and e-mail. Promote high satisfaction and loyalty by providing timely and accurate service to customers and dealers within defined service level parameters. Quality of customer and dealer calls will be measured through call quality evaluations. Support with subject matter expertise to resolve and de-escalate, investigate and resolve complex customer inquiries or complaints.

    Responsibilities:

    · Answer in bound calls, from both Mercedes-Benz Financial (MBF) customers and dealers in a prompt and professional manner.

    · Provide vendor support through consults and system workflows and support other departments on occasion with overflow calls and tasks where necessary.

    · Complete paperwork and other action items as required from in-bound calls and/ or emails received in the Pool-ID, system workflows, or incoming mail.

    · Effectively evaluate and resolve complex scenarios, taking into account the perspective of multiple stakeholders (ie. MBFS, MBC, Dealer, vendor, customer). Quality will be measured through regular call reviews, reporting, and Third Party satisfaction surveys.

    · Review and respond to customer complaints and escalations, received through multiple channels (ie. phone, email, digital/social media, customer survey, Office of the president).

    · Complete credit bureau investigations and updates where requested and required.

    · Use communication and analytical skills to provide mutually beneficial problem resolution.

    · Timely and accurately process customer/dealer requests in accordance to service standards and compliance with Mercedes-Benz Financial Services Canada Corporation procedures.

    · Identify possible improvements or changes within the Customer Service Department in an effort to streamline processes, identify efficiencies, and improve overall customer and dealer satisfaction.

    · Collaborate with other organizational teams on special projects/ tasks.

    · Support with coordinating team schedules and coverage requirements to support service levels and overall customer satisfactions.

    · Focus on career development opportunities, people principals, and opportunities for growth and development within MBFS.

    Qualifikationen

    Education and Experience:

    · College or Undergraduate degree with focus in Business Administration or Finance is preferred.

    · Minimum 2 years of customer service experience required.

    Technical Skills:

    · Fluent verbal and written communication skills in English and French is required.

    · Demonstrates organizational and time management skills.

    · Proficient in Microsoft Office.

    · Willingness to learn and be challenged by continual professional development.

    Performance and Professional Skills:

    · Customer Service

    · Problem Solving & Analysis

    · Communication

    · Critical Thinking

    Corporate Culture:

    We offer customer and employee‐focused culture in a fast paced, competitive, yet team oriented environment.

    Commitment to Equity:

    Mercedes-Benz Financial Services is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported.

    Mercedes-Benz Financial Services Canada is committed to accommodating applicants with disabilities throughout the hiring process by providing accommodations for needs related to the grounds of the Ontario Human Rights Code, unless to do so would cause undue hardship, as defined by the Ontario Human Rights Commission's Policy on disability and the duty to accommodate.

    Posting closing date: May , 4

    BenefitsMit­arbeiter­rabatte möglichMit­arbeiter EventsKinder­betreuungCoachingBetrieb­liche Alters­ver­sorgungGute An­bindungFlexible Arbeits­zeit möglichMobilitäts­angeboteBarriere­frei­heit

    Wir benötigen Ihre Zustimmung, um den YouTube Video-Service zu laden

    Wir verwenden einen Service eines Drittanbieters, um Videoinhalte einzubetten. Dieser Service kann Daten zu Ihren Aktivitäten sammeln. Bitte lesen Sie die Details durch und stimmen Sie der Nutzung des Service zu, um dieses Video anzusehen.

    Dieser Inhalt darf aufgrund von Trackern, die Besuchern nicht offengelegt werden, nicht geladen werden. Der Besitzer der Website muss diese mit seinem CMP einrichten, um diesen Inhalt zur Liste der verwendeten Technologien hinzuzufügen.

    Powered by
  • The Cigna Group

    Bilingual Customer Service Representative

    2 weeks ago

    The Cigna Group Toronto, Canada

    Le personnel du Centre d'appels à l'intention des fournisseurs agit à titre d'intermédiaire entre les fournisseurs et Express Scripts Canada en ce qui concerne les demandes quotidiennes relatives au traitement des demandes de règlement. Le représentant du Centre d'appels doit ref ...

  • Northbridge Financial Corporation

    Client Service Representative

    3 weeks ago

    Northbridge Financial Corporation Mississauga, Canada

    Nous sommes Les assurances Federated. Nous servons les entreprises canadiennes avec fierté depuis 100 ans. Nous sommes reconnus comme étant l'un des plus importants fournisseurs d'assurance des entreprises au Canada. Nos employés sont engagés à répondre aux besoins particuliers d ...

  • Medline Industries Inc

    Customer Service Representative

    3 weeks ago

    Medline Industries Inc Mississauga, Canada

    **Primary Location** CA-ON-Mississauga · **Other Locations** CA-Ontario, CA-ON-Brampton · **Value Proposition** · As a leading partner in healthcare, Medline Canada's sole purpose is Together Improving Lives - this means being deeply committed to the health and well-being of our ...

  • Levata

    Customer Service Representative

    4 days ago

    Levata Mississauga, Canada

    OCR Canada is the leading reseller in Canada, serving Canadian customers coast to coast with a proven track record of innovation in data collection and automated identification data capture (AIDC) solutions. · The **bilingual** Customer Service Rep is responsible for the overall ...

  • Webhelp

    Customer Service Representative

    1 week ago

    Webhelp Mississauga, Canada

    **Customer Service/Support** · **Location** · - Mississauga, Canada*** · Job Title: · Customer Service Representative - Remote (Bilingual: French / English) · **Job Description**: · *** MUST SPEAK BOTH **FRENCH** AND **ENGLISH** FLUENTLY** · **DESCRIPTION D'EMPLOI** · Le représen ...

  • Intelcom

    Operations Customer Service Representative

    3 weeks ago

    Intelcom Mississauga, Canada

    Ride the next mile with us · - Operations Customer Service Representative · Why choose Intelcom and become one of our Operations Customer Service Representative? · - You thrive on helping others and finding solid solutions to whatever comes up as you are assisting customers and d ...

  • Michelin

    Customer Service Representative Aftermarket

    2 weeks ago

    Michelin Mississauga, Canada

    Customer Service Representative Aftermarket · Michelin, le leader mondial de la fabrication de pneus embauche · REALISATIONS CLES ATTENDUES Gestion des commandes et livraisons - Capte, enregistre et traite les commandes des clients conformément à leurs besoins, leur contrat et ni ...

  • Intact

    Bilingual Customer Service Representative

    2 weeks ago

    Intact Mississauga, Canada

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l'avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens ...

  • Webhelp

    Customer Service Representative-remote

    4 days ago

    Webhelp Mississauga, Canada

    **Customer Service/Support** · **Location** · - Mississauga, Canada*** · Job Title: · Customer Service Representative-Remote (Bilingual: French / English) · **Job Description**: · ** MUST SPEAK BOTH **FRENCH** AND **ENGLISH** FLUENTLY ** · **DESCRIPTION D'EMPLOI** · Le représenta ...

  • FCT

    Representative, Customer Service

    1 week ago

    FCT Oakville, Canada

    Sommaire de la compagnie · Venez travailler pour une entreprise qui est engagée dans la réussite de chacun de ses employés. C'est un milieu de travail où les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun. Un endroit où la diversité est acc ...

  • FCT

    Customer Service Representative

    3 weeks ago

    FCT Oakville, Canada

    Sommaire de la compagnie · Venez travailler pour une entreprise qui est engagée dans la réussite de chacun de ses employés. C'est un milieu de travail où les innovateurs et les collaborateurs se rencontrent et tirent parti des talents de chacun. Un endroit où la diversité est acc ...

  • Webhelp

    Emergency Services Representative

    2 weeks ago

    Webhelp Mississauga, Canada

    **Customer Service/Support** · **Location** · - Mississauga, Canada*** · Job Title: · Emergency Services Representative (Bilingual: French/English) On-Site · **Job Description**: · The Emergency Services Representative interfaces with customers via inbound/outbound contacts and/o ...

  • Webhelp

    Emergency Services Representative

    2 weeks ago

    Webhelp Mississauga, Canada

    **Customer Service/Support** · **Location** · - Mississauga, Canada*** · Job Title: · Emergency Services Representative (Bilingual: Spanish/English) On-Site · **Job Description**: · The Emergency Services Representative interfaces with customers via inbound/outbound contacts and/ ...

  • Victor Insurance Managers Inc

    Bilingual Service Representative

    3 weeks ago

    Victor Insurance Managers Inc Mississauga, Canada

    At VICTOR we believe our people are our most important asset. We offer a dynamic & challenging work environment, training and development opportunities, a competitive total rewards package and believe in work/life balance. · We currently have an opening in our Group Benefits depa ...

  • People Corporation

    Employer Services Representative

    2 weeks ago

    People Corporation Mississauga, Canada

    We are seeking a Employer Services Representative to join our BPA team in Mississauga. · **_Please note that this position is 100% in-office (90 Burnhamthorpe Rd. West, Mississauga). _** · **_Hours: 8:30am - 4:30pm Monday to Friday._** · Reporting directly to the Employer Service ...

  • People Corporation

    Customer Service Representative

    3 weeks ago

    People Corporation Mississauga, Canada

    We are seeking a Customer Service Representative to join our BPA team in Mississauga. · A Customer Service Representative acts as an interface between customers and the company by attending to their queries and handling complaints. A customer service representative is expected to ...

  • Best Buy

    Customer Service Representative

    3 weeks ago

    Best Buy Mississauga, Canada

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers' purchases, ...

  • Fine Sight Solutions Inc.

    Customer Service Representative

    3 weeks ago

    Fine Sight Solutions Inc. Mississauga, Canada

    Our office is actively searching for a Customer Service professional to join our team. · The Customer Service Representative will be responsible for directly communicating with prospective customers regularly. They will provide product/service information, fulfill order requests, ...

  • Erin Park Lexus Toyota

    Guest Service Representative

    1 week ago

    Erin Park Lexus Toyota Mississauga, Canada

    Consider a career in Retail Automotive as a Guest Service Representative · Erin Park Lexus Toyota is a family run automotive dealership and we are dedicated to providing our guests with experiences that will not only meet, but exceed all of their expectations. At Erin Park, we cr ...

  • Safety Express Ltd.

    Customer Service Representative

    2 weeks ago

    Safety Express Ltd. Mississauga, Canada

    CUSTOMER SERVICE REPRESENTATIVE: KEY RESPONSIBILITIES & ACOUNTABILITIES · Safety Express Ltd, an Aramsco Company has been serving its clients for over 35 years in the Abatement, Restoration, Industrial Safety, Professional Cleaning and Surface Preparation market. We are currently ...