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    Alarm Operator - Victoria, Canada - Paladin Technologies

    Paladin Technologies
    Paladin Technologies Victoria, Canada

    5 days ago

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    Description
    Are you seeking a role that gives you on the job training (for life), exposes you to REAL life events and situations, and a fast-paced environment that allows you to pick the shifts you work?


    Paladin Technologies Emergency Response Center is actively searching for multiple 'Alarm Operator'to join our Victoria-based Response Center, coordinating the emergency response for a varied portfolio of clients nationwide.


    SHIFT AVAILABILITIES:

    • Nights: 7pm 7am PST / 12 Hour shifts

    RESPONSIBILITIES:

    • Use exceptional customer service skills while remaining calm and focused in stressful, high pressure situations, adapting quickly in a dynamic environment
    • Actively listen to caller to summarize key points of information and enter into computer system
    • Actively seek winwin solutions, at all times maintaining professionalism in cases of healthy conflict and in supporting/managing differences of opinion.

    QUALIFICATIONS:

    • Ability to remain calm and provide direction while responding to an emergency situation.
    • Customer service, Dispatch, Hospitality and Outgoing Call Centre experience is an asset
    • Ability to pay attention to detail and be able to follow instructions.
    • Exercise mental flexibility and situational awareness within a teambased environment.
    • Ability to 'Think on your feet' and remain calm under pressure
    • Strong verbal and written communication skills.
    • Bilingualism (French & English) would be considered an asset.
    • Ability to use Microsoft based applications.

    PACKAGE:

    • Salary Range dependent on experience
    • Extensive Health, Medical and Dental Benefits + our Wellness program
    • RRSP matching contribution
    • Free Parking at Office
    • Ergonomically designed workstations, including standing desks
    We are also offering a number of incentive programs; they include our'Referral Program' (cash reward)and our'Spotlight Club' (gift card).

    Hourly Pay Range:
    $19ph - $22.50ph DOE
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