Customer Success Specialist - Toronto, Canada - The Co-operators

The Co-operators

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview:

Company:
Duuo Insurance Services Inc.

Number of Positions: 1

Language:
Bilingualism in English and French is an asset.

Work Model:
Hybrid

Alternate Title:
n/a

Additional Information:

The Opportunity:

Duuo was created by The Co-operators, a proudly Canadian insurance company founded by a small group of farmers and social pioneers.

Duuo is the 21st century version of this mindset We're dedicated to creating new, on-demand solutions to meet the emerging needs of Canadians.

When you join Duuo, you'll instantly become a key member of a small, energetic, and ambitious team. So if you like the idea of an ever-evolving job description and contributing to a wide variety of projects, we think you'll love working at Duuo

Our Client Services team aspires to create a seamless and personalized client experience.

Our professional, agile and knowledgeable team works collaboratively to understand and anticipant the needs of our clients, helping our organization to grow.

We foster open communication and think innovatively to find mutually beneficial solutions for our clients.

How you will create impact:

Quickly identify and solve problems within a set timeframe to address inquiries while providing technical and troubleshooting support.
Proactively engage with clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one.
Contribute to team results by supporting all colleagues to be successful in meeting client needs.
Cultivate and maintain relationships with partners to work as one team.

How you will succeed:

You influence change and are committed to continuous improvement, in order to exceed client expectations.
You leverage critical thinking skills to identify problems and proactively propose solutions.
Your strong communication skills allow you to clearly convey messages.
You're an effective team player who shares knowledge to support your peers.

To join our team:

1 year of experience in insurance, sales and/or customer support.
Working knowledge of Insurance or industry specific knowledge (RIBO licensed)
Ability to understand and interpret insurance policy wordings and communicate in an easytounderstand way to address coverage questions asked by clients.
High degree of competence with technology
Proficient in sales and customer support.

What you need to know:

This role operates in a contact centre environment where a high level of audio and visual concentration is required for periods of time.
Rotational shifts outside of standard business hours, Monday through Friday.
Extended work hours, including evenings and weekends, may be required.
This role involves direct contact with clients and/or service providers in their environment.
You will travel occasionally.
RIBO license is a requirement for this role (if you are not licensed at the time of hire, you must be willing to obtain at somepoint with your tenure with us)

What's in it for you?:

Training and development opportunities to grow your career.
Flexible work options and paid time off to support your personal and family needs.
A holistic approach to your wellbeing, with physical and mental health programs and a supportive workplace culture.
Paid volunteer days to give back to your community.
A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

Interested in applying?:

Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply.

If you require an accommodation during the recruitment process, please contact the hiring manager.