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    Licensing Manager - Edmonton, Canada - Government of Alberta

    Government of Alberta
    Government of Alberta Edmonton, Canada

    2 weeks ago

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    Description

    Job Information
    Job Title: Manager, Licensing Office
    Job Requisition ID: 54297
    Ministry: Health
    Location: Edmonton
    Full or Part-Time: Full time
    Hours of Work: 36.25 hours per week
    Permanent/Temporary: Permanent
    Scope: Open
    Closing Date: June 3, 2024
    Classification: Management, Manager Zone 2
    Salary: $3,147.32 to $4,235.37 bi-weekly ($82,145 - $110,543/year)

    The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported. For more information on diversity and inclusion, please visit:

    The Ministry of Health is building a more resilient and sustainable health care system that can support Albertans getting care when and where they need it, while responding to system-wide health challenges, improving health outcomes and maintaining fiscal responsibility. The ministry supports Albertans' health and well-being throughout their lives by protecting public health and promoting wellness; coordinating and delivering safe, person-centered, quality health services; planning capital infrastructure; supporting innovative information management and technologies; regulating health care; and funding the health system.

    The Department of Health establishes the Government of Alberta's strategic direction for health, including advising government on health policy, legislation and standards, and public health concerns; monitoring and reporting health system performance; setting policies and priorities for the electronic/digital health environment; and providing oversight and ensuring accountability across the health system.

    For further information, visit the ministry website at

    Role Responsibilities

    The Manager for Licensing Office plays a crucial role in the Licensing and Compliance Monitoring Branch (LCMB) and Continuing Care Division.

    Reporting to the Director, this position has a provincial scope. It is responsible for building relationships and linkages with other parts of the unit, branch, division, ministry, other government departments, stakeholders, and residents or their representatives of supportive living and long-term care accommodations. This position is essential to all operational activities within the Licensing and Compliance Monitoring Branch. The work that the Manager performs is evaluated for provincial consistency through a risk management lens. The Manager exercises duties with limited direction from Director regarding site specific issues and will escalate issues/trends/gaps of a politically sensitive nature to the Director.

    The Manager also provides support, direction, training, consultation and supervision to a team of licensing processors, complaints intake officers, and licensing liaison officer to ensure timely triaging of concerns or complaints and licensing/inspection/audit documentation is processed following accepted practices and within guidelines prescribed by departmental policy, procedures and legislation.

    This role ensures consistent administration of licenses according to legislation, policy and procedures. In addition, the Manager monitors and evaluates risks related to licensing, supports and recommends resource budgets, timelines and suggests corrective actions to improve business value delivery.

    As the Manager of the Licensing Office, the first point of contact, you will play a crucial role in the appeals process by meticulously reviewing information forwarded in any appeals request and the documents received in an appeal package. The responsibility includes ensuring timely and accurate forwarding of appeals package to the Director, contributing to the efficiency of the decision making process.

    APS Competencies

    Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

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