Information Officers and Lead Information Officer - Grande Prairie, Canada - Government of Alberta

Description

Job Information
Job Title: Information Officer and Lead Information Officer
Job Requisition ID: 51883
Ministry: Forestry and Parks
Location: Grande Prairie and Peace River Area - Saskatoon Island, Young's Point, Moonshine Lake and Historic Dunvegan Provincial Parks
Full or Part-Time: Temporary Full-Time
Hours of Work:40 hours per week
Permanent/Temporary: Wage, Seasonal
Scope: Open Competition
Closing Date: Open Utill Suitable Candidates Found

Classification and Salary :
Administrative Support 2 (AS2) based on 40 hours per week: $ $24.26 per hour
Administrative Support 3 (AS3) based on 40 hours per week $ $26.81 per hour

For all roles :
In addition to regular wages, regular Wage employees receive 11.2% in lieu of benefits and vacation leave:

• 5.2 percent of regular wage earnings instead of paid holidays

• 6 percent of regular wage earnings instead of annual vacation pay

In addition to the regular wages and the additional pay in lieu of benefits and vacation, regular wage employees are entitled to shift premium pay:

• $3.25 per hour for weekends and holidays

• $2.75 per hour for evenings

The Government of Alberta is committed to a diverse and inclusive public service that reflects the population we serve to best meet the needs of Albertans. Consider joining a team where diversity, inclusion and innovation are valued and supported.

For more information on diversity and inclusion, please visit:

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities. Alberta's parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.

For more information about the Ministry of Forestry and Parks, please visit our website at:

The North Area, Grande Prairie and Peace River Area includes but not limited to:

• Saskatoon Island Provincial Park

• Young's Point Provincial Park

• Moonshine Lake Provincial Park

• Historic Dunvegan Provincial Park

• Various Provincial Recreation Areas

To see the geographic area of North Region, download pdf:

Role Responsibilities

The Grande Prairie and Peace River Area is looking for motivated, courteous and hard-working individuals with exceptional customer service skills to fill the Information Officer and Lead Information Officer positions.

Information Officers (IOs) and Lead Information Officers (Lead IOs) provide a front-line government contact for public campground registration, queries and comments related to travel in, and recreational use of Provincial Parks, Recreation Areas, Wildland Parks, Natural Areas and surrounding area.

This position's primary purpose is to provide exceptional front-line customer service in person, on the phone and through email to assist visitors, support engagement, deliver information, problem solving issues and delivery of the Reserve Alberta Parks service for campgrounds.

The Lead Information Officer role focuses on higher level administrative and leadership tasks, scheduling, staff training, visitor concern management, on-site troubleshooting, retail inventory management, cash reconciliation, and reporting.

We are currently looking to hire:

• 1 Lead Information Officer (Lead IO)

• Multiple Information Officers (IOs)

As an Information Officer (AS2), duties and responsibilities include but are not limited to :

Visitor Services Operations:

• Understand functions to register campers, update visitor information, and process payments or refunds using the system

• Participate in all required visitor services operations, which may include: camper compliance, retail services, group unit counts, and public information sharing

• Operate computer based point-of-sale terminals to perform retail of gift store products and services which may include: firewood, concession items, and rentals

• Assist the park ranger program by actively providing accurate and timely key messages & information to the public. As well as collecting and reporting visitor usage and interaction statistics (i.e. Trail usage, site conditions, emergency protocol support)

• Travel by foot or off-highway vehicle to rove campgrounds, and day use areas to meet and communicate with a wide range of park users

Continued Role Responsibilities

Administrative Duties

• Review and reconcile revenue for daily cash-outs and accurately enter date into Excel workbooks

• Record and organize statistics for public visitation and demographics when required

• Respond to in-person and telephone/email requests for information on area amenities and recreational activities

Information Services

• Advise the public of the various rules, policies, and regulations that apply within a Provincial Park

• Becomes a park specialist with detailed and accurate knowledge of all park areas, natural/cultural history, programs, and conditions (trails, water quality, weather, etc.) in order to assist the public with current information

• Informs all visitors of pertinent information regarding interpretive programs and frequently liaises with visitor engagement staff to make sure that information being given is accurate

• Provide on-site visitor concern management, troubleshooting, and reporting and follow up with customer complaints

As the Lead Information Officer (AS3), primary duties include assisting with and performing AS2 duties in addition to some front-line administrative and supervisory tasks such as :

• Coordinate day-to-day tasks of the team and ensure daily procedures are followed

• Provide ongoing support to IOs through regular check-ins on progress, one-on-one training, and seasonal performance reviews - empower IOs to be independent in their roles by setting clear expectations and processes for decision-making

• Communicate effectively when working with visitors, staff and coworkers in a friendly, informative, diplomatic, adaptable and professional manner

• Place orders for booth and store inventory (where applicable) to ensure the proper supplies are available prior to busy campground times

• Maintain and improve knowledge of relevant recreational and tourist opportunities to respond to in-person and telephone/email requests for information on recreational activities, facilities, public safety issues, tourism and travel opportunities and provide area orientation

• Support the distribution of information-based communications such as posters, brochures, program advertisements, throughout the park

APS Competencies

Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.