- Manage and ensure the application development cycle according to the established management protocol (ERP);
- Schedule and prepare annual, monthly and weekly execution plans for service visits provided for in maintenance contracts;
- Coordinate the planning of technicians' work and material needs.
- Define with the technician/subcontractor the best course of action and the services to be provided to the customer.
- Maintain daily communication with the technical teams, in order to ensure a follow-up of the schedules and schedules of interventions of the technicians;
- Reconcile and bill all service requests on a daily basis;
- Participate in weekly meetings by preparing and discussing critical accounts receivable information related to profitability and customer satisfaction;
- Update and maintain customer account information;
- Manage and process invoice credits and chargebacks as required.
- Take charge of the inventory control process;
- Degree or diploma in engineering, estimating, project management, engineering technology; 1 to 4 years of relevant experience with Facilities Management Operations
- Intermediate skills in Foxit PDF, Microsoft Office (Outlook, Word, Excel, Visio, and PowerPoint); Basic skills in Adobe InDesign or similar publishing application also considered an asset.
- Bilingual in English and French (Due to frequent communication with internal and external clients that are based outside of Quebec, knowledge of the English language is required)
- Normal Construction support activities may require working outside of standard business hours.
- Values and Respects Others (encourages and supports diversity)
-
Coordinateur de Service
2 weeks ago
Mircom Technologies Montréal, CanadaMircom is seeking a driven and detail-oriented Service Coordinator with proven experience in handling all serive and construction related activities. The Service Coordinator for our Montreal location will report to the Service Manager and work closely with the service and sales t ...
-
Service Coordinator
2 weeks ago
Laura Canada Montréal, Canadade l'entreprise · Laura Canada est une entreprise familiale iconique et innovatrice qui exploite Laura et Melanie Lyne, deux grandes bannières de vêtements pour femmes. Établie à Laval, au Québec, Laura Canada conçoit, produit, commercialise et distribue des vêtements de qualité ...
-
Canadian Wood Pallet & Container Association Montréal, CanadaBilingual Administrative Co-Ordinator (Remote) · Job requirements include but are not limited to: · - Facilitating Board meetings & taking minutes · - Promotion/advertising of membership · - Research new avenues of member benefits · - Provide French language services (some onsite ...
-
Customer Service Coordinator
6 days ago
Agropur Saint-Hubert, Canada**Job Type**:Regular · **Description sommaire des fonctions** · - Le Coordonnateur Service Clients contribue activement à l'atteinte des objectifs du groupe dynamique et dévouée du service clients de la catégorie Industrielle en collaborant à la gestion des requêtes clients et le ...
-
Customer Service Coordinator
2 days ago
Agropur Saint-Hubert, Canada**Job Type**:Temporary (Fixed Term) · **Description sommaire des fonctions** · - Le Coordonnateur Service Clients contribue activement à l'atteinte des objectifs du groupe dynamique et dévouée du service clients de la catégorie Industrielle en collaborant à la gestion des requête ...
-
Commercial Coordinator/ Coordinateur(Trice)
2 weeks ago
Genetec Montréal, Canada**The team**: · The Commercial Coordinator for Professional Services, North America, works in conjunction with the Commercial Lead to facilitate all business-related activities of the team in the region. This individual will assist in developing compelling services bundles and wi ...
-
Accounts Payable Coordinator/coordinateur Des
3 weeks ago
Ray-Mont Logistics Montréal, Canada**Coordonnateur/trice aux comptes à payer** · **Ray-Mont Logistiques International Inc. - Montréal, Qc** · **Poste temps plein, permanent** · **Description de l'entreprise** · Ray-Mont Logistiques est une organisation dynamique dont l'objectif est de devenir le maillon essentiel ...
-
Program Coordinator Coordinateur de Programme
2 weeks ago
WorkJam, Inc. Montréal, CanadaWorkJam is the world's first digital frontline workplace, connecting the entire deskless workforce to work in perfect harmony. WorkJam is a fully modular super app that solves the most common problems faced by frontline enterprises around the world through task management, shift ...
-
Accounts Payable Coordinator/coordinateur Des
2 weeks ago
Ray-Mont Logistics Montréal, Canada**Description de l'entreprise** · Ray-Mont Logistiques est une organisation dynamique dont l'objectif est de devenir le maillon essentiel de la chaîne logistique commerciale internationale. Nous fournissons divers services de logistique opérationnelle tels que le chargement, le t ...
-
Coordinator Technical Service
1 week ago
Patterson Companies, Inc. Montréal, CanadaThe Service Coordinator will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of service requests. This role requires a high level of professional autonomy due to the nature of resource planning in assigning s ...
-
Customer Service Coordinator
3 weeks ago
Alsco Montréal, CanadaClassification: Non-Exempt · Job Summary: · The Customer Service Coordinator (CSC) drives customer loyalty through response to inbound customer calls and proactive outbound calls. The CSC coordinates the flow of information to and from the Service Department and follows up with c ...
-
Client Delivery Coordinator/coordinateur
2 weeks ago
Konica Minolta Business Solutions (Canada) Ltd. Montréal, CanadaOverview: · Nous recherchons un (e) Coordinateur (trice) de livraison à la clientèle pour rejoindre notre équipe · - Ouvert et honnête. Axé sur le client. Innovant. Passionné. Inclusif et collaboratif. Responsable._We're looking for a Client Delivery Coordinator to · _ _join our ...
-
Client Delivery Coordinator/coordinateur
3 weeks ago
Konica Minolta Business Solutions (Canada) Ltd. Montréal, CanadaOverview: · Nous recherchons un (e) Coordinateur (trice) de livraison à la clientèle pour rejoindre notre équipe · - Ouvert et honnête. Axé sur le client. Innovant. Passionné. Inclusif et collaboratif. Responsable._We're looking for a Client Delivery Coordinator to_ _join our tea ...
-
Coordinateur Des Ventes Sales Coordinator
2 weeks ago
Keurig Dr Pepper Montréal, CanadaJob Overview: · **Coordinateur des ventes**: · Fondé sur la connaissance de près d'un siècle d'expertise en torréfaction, Van Houtte Coffee Services est fier de notre héritage Van Houtte Master Roaster. En tant que division de Keurig Canada, nous bénéficions également de l'innova ...
-
Dispatch and Customer Service Coordinator
16 minutes ago
IKEA Brossard, CanadaVous avez une passion pour le service à la clientèle et souhaitez offrir une expérience client professionnelle, efficace et exceptionnelle · Vous avez de 2 à 5 ans d'expérience dans des postes dédiés au service à la clientèle · Vous avez de l'expérience en vente, en logistique/ét ...
-
Coordinateur Des Ventes Sales Coordinator
3 weeks ago
Keurig Dr Pepper Montréal, CanadaJob Overview: · **Coordinateur des ventes**: · **DESCRIPTION** · **RESPONSABILITÉS** · - Mettre à jour et entretenir le référentiel des ventes et d'autres outils liés aux ventes. · - Soutenir la maintenance des comptes nationaux en remplissant les demandes de données de base · - ...
-
Customer Service Coordinator
2 weeks ago
CMA CGM (Canada) Inc. Montréal, Canada**ENGLISH WILL FOLLOW** · Notre culture... · Nous nous efforçons de trouver de meilleures solutions dans tout ce que nous faisons ; notre culture est incarnée par l'audace, l'imagination, l'exemplarité et l'excellence. Ces valeurs étant au cœur de notre activité, notre lieu de tr ...
-
Administrative Services Coordinator
3 weeks ago
Moneris Montréal, CanadaNous réinventons le commerce et nous jouons un rôle important dans l'avenir de la technologie financière (FinTech). Pour ce faire, nous encourageons nos équipes à repenser ce qui est possible, en leur fournissant les bons outils et les bonnes ressources ainsi qu'en les appuyant à ...
-
Wellness Support Coordinator/ Coordinateur Du
3 weeks ago
The Cummings Centre Montréal, Canada**Sommaire**: · Le Centre recherche un(e) Associé(e) de soutien au bien-être qui sera responsable de tous les aspects des opérations d'accueil du Centre de bien-être. · Travaillant en collaboration avec l'équipe du studio Wellness & Adapted, cette personne fournira un service à l ...
-
Coordinateur de Bureau/office Coordinator
3 weeks ago
SharpLight Technologies Montréal, Canada**Description de l'entreprise**: · Avec grand plaisir, nous vous présentons la famille SharpLight Technologies. Il y a plus de 20 ans, à Rishon LeZion, nous avons envisagé de créer une marque unique centrée autour de technologies esthétiques médicales pionnières et révolutionnair ...
Service Coordinator/Coordinateur de services - Brossard, QC, Canada - Black & McDonald Limited
Description
Position :
Service Coordinator
Division :
Service & Facilities Management
BUILD YOUR CAREER AT BLACK & MCDONALD
Black & McDonald is an integrated, multi trade service provider that safely delivers high quality construction, facilities management, and technical solutions.
With nearly 100 years of diverse market experience, we are a forward thinking organization with a strong track record of delivering operational excellence and customer-focused solutions that stand the test of time.
Black & McDonald recognizes the value of diversity and is committed to fostering an inclusive work environment that respects people's dignity, ideas, and beliefs and one that supports a corporate culture that welcomes and encourages equal opportunity for all current and prospective employees, contractors, customers, vendors, and other applicable parties.
Black & McDonald offers internal and external training and development programs to its employees at all levels. Black & McDonald encourages and supports its employees towards a stimulating career.Reporting directly to the Division Manager, Service & FMO, and based out of Taschereau, Brossard the Service Coordinator/Coordonnatrice du service, will assist the Service & FMO Operation in delivering superior service delivery to clients through strong follow up and coordination of Service group resources.
The Service Coordinator will work collaboratively and have the required support to ensure that objectives, policies, procedures and performance standards comply with company policies and that client needs are met.
The incumbent will be responsible for an array of Service Coordination functions focusing on client response, service delivery, systems applications, scheduling, and billing.
Customer service orientation, coupled with detail orientation that presents in the form of a high level of accuracy, efficiency and confidentiality is critical to success.
Receive customer requests (service call) and ensure that they are taken care of;
