Night Auditor - London, Canada - Four Points by Sheraton Hotel & Suites London ON

Four Points by Sheraton Hotel & Suites London ON

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

We are looking for a friendly
Night Auditor to undertake front office duties at Four Points By Sheraton London.

Position Objective

Ensures all guests feel welcome and comfortable whenever they have contact with the Front Office department.
Creates a professional impression, acting as an ambassador for the Property.
Ensures all financial transactions are completed accurately and thoroughly.
Is responsible for adhering to all company policies and procedures.

Hours of Work

Part Time
Primirily between the hours of 11:00pm 7:00pm
Friday and Saturday Nights and when business levels dictate

Key Responsibilities
Responsible for completing the night auditing procedures with a consistently high level of accuracy and attention to detail

Any additional tasks deemed reasonable by the Front Office Manager
Responsible for security overnight in the hotel when on shift
The preparation and distribution of daily reports.
Checks guests in and out of the Property accurately and in a timely manner.
Greets all guests that come into contact with Guest Relations ensuring that the guest name is used at all times.
Handles guest enquiries and provides information on local attractions and gives directions as required.
Takes reservations as required in the absence of the Reservations Supervisor.
Answers all telephone calls in a professional friendly manner.
Equips the front desk at the commencement of each shift with the adequate stationary and forms.
Records guest comments for the information of the Front Office Manager.
Sets up guest accounts accurately.
Reconciles cashier floats at the completion of each shift maintaining an accurate float.
Documents all transactions and alterations to accounts.
Communicate with Team Members on the following shift in order to ensure continuity of service.
Ensures special requests are actioned appropriately and timely.
Maintains the cleanliness and the presentation of the front desk at all times.
Communicate with Housekeeping to ensure relevant information is transferred.
Carries out transactions foreign currency accurately.
Reads all communication material at the commencement of each shift.
Collects payment of accounts and issues receipts accordingly.
Processes facsimiles as required.
Maintains Team Member dress and grooming standards at all times.
Ensure room audits are carried out accurately and on a daily basis.
Complies with Property safety rules, reports all accidents and incidents and raises any safety issues or concerns Manager.
Carries out any additional duties assigned by the Front Office Manager or management team.

Requirements:

Minimum of 16 hours per week
Proven experience as front desk representative, night auditor or relevant position is an asset
Familiarity with office machines (e.g. fax, printer etc.)
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multitasking abilities
Problemsolving skills
Customer service orientation
Reliable transportation
Available 11pm7am Friday & Saturday Nights

Employee Perks

Associate room and food discounts to any Marriott hotel as well as significant friends and family rate discounts.
Use of hotel facilities during low occupancy

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We are an equal opportunity employer.

Job Types:
Part-time, Permanent

Part-time hours: 20 per week

Benefits: