IT Support Specialist - London, Canada - A&L Canada Laboratories

A&L Canada Laboratories

Verified Company

London, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

A&L Canada Laboratories, Inc. is a leader in performing analytical laboratory testing and consulting services for the agriculture, environmental, food and beverage, and pharmaceutical industries. The company also performs chemical _Cannabis_ laboratory testing for the country's various cannabis programs.

The IT Support person is responsible for providing expert IT system support services across the organization.

Reporting to the IT Customer Support Manager your responsibilities will include:

Monitoring, troubleshooting, and supporting of multiple Client Service Portals
Install and configure hardware and software components
Upgrade systems to enable compatible software
Install and upgrade security software.
Perform tests on new hardware and software.
Troubleshoot hardware and software issues.
Managing IT SOPs, documents, websites, service portal.
Daily end user hardware & software support

We require you to have the following:

Bachelor's degree in computer science or engineering or related field, preferred
A+ and Linux+ Certification, preferred
3 years of experience in a similar role
Experience troubleshooting systems
Skilled in database programming and software installation
Proficient with MAC and OS
Excellent written and oral communication skills
Familiar with a range of software and hardware
Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
Strong interpersonal skills and ability to effectively communicate with teams across the entire organization
Strong critical thinking and decisionmaking skills