Warranty Administrator - Toronto, Canada - Toronto Transit Commission

Toronto Transit Commission

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB INFORMATION

Requisition ID: 7854

Number of Vacancies: 1

Department:
Sustainable Innovation Engineering Services

Salary Information:
$70, ,415.60

Pay Scale Group: 7SA

Employment Type:

Temporary until December 25, 2026

Weekly Hours: 35

Off Days:
Saturday and Sunday

Shift:
Day

Posted On:
June 8, 2023

Last Day to Apply:
June 16, 2023

Reports to:
Warranty Supervisor

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA.

Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud.

The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.

"

General Accountability:

Reporting to the Supervisor
Warranty, the incumbent is responsible for performing a variety of administrative duties relating to the identification, collection and processing of warranty parts and claims ensuring TTC submits and obtains full compensation for new vehicle (buses, Wheel-Trans vehicles, streetcars, nonrevenue vehicles) other component warranty claims and latent defect retrofits and other component warranty claims and latent defect retrofits

Key Job Functions:

Reviewing contract clauses for warranty coverage and the associated procedures for processing claims; completing and submitting warranty claim forms to the manufacturer.
Assisting the Engineering Technologists in the section with projects, latent defects, warranty material, etc. by providing detailed information relating to warranty claims.
Setting up and maintaining various databases for the tracking/reporting of warranty claims to completion and associated information (e.g., receipt of payments).
Liaising with personnel in the Surface Operations garages, carhouses and shops as well as with personnel in other TTC Departments regarding parts warranty coverage, repair orders, claim payments, etc. and liaising with and or/participating in meetings with new vehicle manufacturers or original equipment manufacturers for warranty related issues.
Responsible for treating passengers and/or employees with respect and dignity and ensuring the needs of passengers or employees with disabilities are accommodated and/or addressed (if applicable and within the area of responsibility), in accordance with the Ontario Human Rights Code and Related Orders so that they can fully benefit from the TTC as a serviceprovider and an employer.

Skills:

Plan and organize activities / projects to meet section and organizational goals
Maintain documentation and historical records

Education and Experience:

Completion of a college diploma or university degree in a related discipline or combination of education, training and experience deemed to be equivalent.

Additional Requirements:

Strong knowledge of concepts and practices of warranty claim management.
Demonstrated ability to generally identify automotive parts and utilize resources such as manuals, CDs, etc.
Detail oriented; welldeveloped interpersonal skills, and excellent verbal and written communication skills.
Ability to organize and prioritize several work assignments simultaneously and meet critical time requirements, working independently and with mínimal supervision.
Knowledge of surface transit vehicle systems and components and their function as well as garage, carhouse and shop procedures and terminology.
Must have or quickly acquire knowledge of departmental, Group, and corporate policies, procedures, standards and practices, etc., applicable to the work.
Must have or quickly acquire working knowledge of TTC computer mainframe systems such as IFS/VWO, MMS and other databases utilized by the section.
Familiarity with Materials and Procurement Department shipping procedures.
Knowledge of Cummins Rapidserve and Cummins Quick Serve Online QSOL is an asset.
Possession of a valid Truck & Coach certification (310T), Automotive Service Technician certification (310S) and CZ license is an asset.
Possession of a Class "G" Driver's license for the Province of Ontario and access to a vehicle is an asset.

This position is designated Safety Sensitive under the TTC's Fitness for Duty Policy.

If you do not hold a designated position, you will be required to pass a drug test as part of the certification process.

The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship.

Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC empl