Client Solutions Coordinator - Mississauga, Canada - Encore Global

Encore Global

Verified Company

Mississauga, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview

The Client Solutions Coordinator has primary responsibility for planning and organizing all activities and personnel within the team. The incumbent will be part of a team that manages a designated client base. This role will report to Direct Event Process or Regioanl Sales Director.

Key Job Responsibilities

Responsible for arrangement of all travel requirements for assigned events
Organize and conduct tiedown meetings for events, attend precons and client planning meetings
Responsible for all aspects and logistics of events including, but not limited to, travel/transportation/venue access/meeting deadlines etc.
Interface with CSD, CSTM, involved departments, all subcontractors and facility personnel etc.
Develops, monitors and distributes timelines and schedules. Manage Calendars of Team (CSD/CSTM)
Interface with inhouse facility staff for event execution support
Preparation of show expenses/order closing/purchase orders
Preparation of all preevent costing & post event job costing to analyze and evaluate profitability and best practices
Preparation of all events for invoicing
Accounts Receivable follow up invoice transmission, payment processing, AR collection calls in liaison with finance teams/local administration
Assist with the preparation of quotes and work orders from both a technical and labour requirement
Act as back up to other team's CSC's as determined by business levels/vacations Liase with local operational team for support (scheduling/warehouse/trucks/traffic/shipping & receiving)
Liase with other departments for support (Studio Blue/Digital Blue/Entertainment)
Liase with outofbranch operational and administrative teams for overall event support execution to invoicing
Assist as required with equipment sourcing/substituting arrange cross rentals/manage local and national equipment traffic as required (back up to CSTM)
Assist as required for ordering of power/venue requirements (back up to CSTM)
Attend precons and client planning meetings as needed (back up to CSTD)
Liaise with Operations in scheduling of key personnel for events based on event requirements (TD/Production Management/Leads)

Team Responsibilities:

Assist with the preparation of quotes and work orders from both a technical and labour requirement

perspective

Assist with planning to execution of client events
Assist in the preparation of all event documentation including but not limited to the creation of show resumes, production schedules, show files etc.

Administration

Comply with pricing policies and conditions of sale of the company
Prepare all proposals, orders, and show information for assigned customers
Complete all required reporting according to deadlines

General

Meet personal performance goals established at the beginning of the fiscal year.
Maintain good communication with the branch departments

Ensure customer satisfaction. In case of irregularities, immediately notify immediate supervisor and propose constructive solutions. Inform client of the solution and follow up.

Any other work necessary for the proper functioning of the company at the request of Supervisor, other duties as assigned.

Job Qualifications

Bilingual would be an asset
35 years of relevant experience
Master MS Office Suite.
Achievements in event management (asset)
Knowledge in the field of audio visual or technology from a related environment: Hotels, Production, etc. (asset)

Work Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.

Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job.

While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.