Deskside Support - Ottawa, Canada - DXC Technology

DXC Technology Ottawa, Canada

2 weeks ago

Full time

Description

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC Modern Workplace services enables customers' employees to easily find, understand and engage with IT and their colleagues anytime, anywhere and on any device. We empower a personalized experience that enables employees to work seamlessly and securely.

DXC Technology is seeking a highly motivated team member to provide 2nd-level Support Services to our valued clients.

DXC Technology produces better business outcomes for our clients through our comprehensive Infrastructure Technology Outsourcing Services. Our service excellence, with consistent globally delivered standardized services guarantees clients peace of mind, while our ability to drive innovation ensures clients a compelling strategy for the future

Providing telephone and email support for all applications, proprietary programs and computer equipment used by the firm

Ensuring the 2nd-level support is monitored at all times during hours of operation.

Responding to requests in a courteous, professional, and appropriate manner

Documenting requests using a ticketing system.

Assessing and resolving all support requests based on urgency, type of issue and available resources.

Applying problem-solving techniques to resolve Help Desk issues prior to escalating.

Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.

Other duties as assigned

Typically requires 3-5 years general experience, or equivalent combination of experience and college level education

Experience in customer facing role either remote or face to face

Superior skills in both written and verbal communication

Problem solving skills

Possess a positive attitude and the drive take care of clients' needs in a professional and courteous manner

Ability to work independently, as well as in a team environment

Produce and maintain a high quality and quantity of productivity which can sometimes be under tight timelines

Competence to prioritize and to redefine priorities when necessary

Knowledgeable in case management processes.

Experience handling stressful situations

Experience with word processing, spreadsheet, presentation, email and database products would be an asset.

Knowledge of Microsoft Windows, Printers, and PDA's, etc.

Documents management system and networking an asset

Ability to lift/move up to 25lbs.

Ability to potentially stand and or walk for long periods.

Bilingualism (French/English) is an asset

Work assigned eight-hour shifts, Monday to Friday, full time (May have overtime)

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

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