Luxury Hotel - Toronto, Canada - The SoHo Hotel & Residences

The SoHo Hotel & Residences

Verified Company

Toronto, Canada

4 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The SoHo Hotel & Residences, a member of Preferred Hotels and Resorts, is the most sought-after luxury hotel in the city of Toronto.

We achieve this by offering our guests an unprecedented hotel experience in a unique and stylish environment.

As a Housekeeping Supervisor, your duties include:

Room checking in the Hotel and Residences
Assist in special projects as required by the Housekeeping Department (e.g. linen inventory)
Monitor staff productivity in the Housekeeping Department
Utilize the existing par levels for all items ordered and ensure that the Department is informed if supplies are running low
Ensure that all service standards are adhered to
Anticipate and follow up on our guests' needs in advance, based on availability or information and proactively resolve their concerns
Perform the daily opening and closing of the Housekeeping Department as per training
Ensure that the Housekeeping office is kept tidy and organized before, during and on the completion of your shift
Ability to communicate all requests in a timely manner
To inspect on a daily basis, all guest rooms and Residences according to the checklists ensuring quality standard and appearance to the image of the SoHo.
Ability to efficiently resolve and coordinate any service complaints that are brought to your attention
Maintain and participate in training programs for staff, to meet SoHo standards.
Maintain high morale, minimize turnover, and concentrate on staff development on an ongoing basis
Keep a positive attitude at all times and promote your department.
Endeavour continuously to motivate staff through feedback and constructive suggestions
Maintain an effective flow of communication to and from Housekeeping to all departments
Ensure cleaning supplies are correctly labeled and used as per WHMIS standards
Maintain clean and tidy pantries
Ensure that all equipment is in good working order
Supervise all Housekeeping department job groups
Coordinate maintenance requests and ensure their followup
Other duties and responsibilities as assigned by management.

The qualifications for this position are:

2-3 years' Housekeeping supervisory experience in a 4 star hotel property
Flexible to work weekdays, weekends and statutory holidays
Exposure to the Rooms Division area within a hotel environment
Excellent organizational skills
The ability to balance multiple priorities
Must have clear and concise written and verbal communication skills with housekeeping team, management and other departments
Must be able to demonstrate teambuilding experiences, build morale and spirit within the department.

Our company has an accommodation process in place for applicants with disabilities. Accommodations are available upon request at all stages of the recruitment and selection process.

Job Types:
Full-time, Permanent

Salary:
$22.75-$24.00 per hour

Schedule: