Front Desk Agent - Toronto, Canada - The SoHo Hotel & Residences
Description
The SoHo Hotel & Residences, a member of Preferred Hotels and Resorts, is a fully renovated luxury Hotel located in Toronto's Entertainment District.
We offer our guests an unprecedented Hotel experience along with the best Hotel rooms in the city.As a Guest Services Agent, your duties include:
- Managing operations at the Front Desk including checking guests in/out, answering phone calls, assisting with guest requests, etc.
- Assist with all guest requests & ensure utmost guest satisfaction
- Create a pleasant & warm welcoming to guests
- Providing excellent guest service to internal and external clients
- Processing daily operations reports
- Ensuring that Health and Safety standards are met during the shift
- Other duties as assigned by Supervisor/Manager and General Manager
The qualifications for this position are:
- Previous hotel experience is required.
- Flexibility to work a variety of shifts including mornings, evenings, weekends and statutory holidays.
- Must possess excellent interpersonal, communication, and writing skills.
- Fidelio/opera experience is an asset.
- Must possess strong organizational and time management skills.
- Must possess an outstanding level of customer service, be punctual, wellorganized and have a keen eye for detail.
- Must be guest service focused.
- Have the ability to work independently, as well as with others.
- Must be able to stand for long periods of time.
Salary:
$20.74-$22.74 per hour
Benefits:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
COVID-19 considerations:
All employees must be fully vaccinated, PPE is provided, barriers are installed at the Front Desk
Experience:
- Hotel: 1 year (required)
Work Location:
In person
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