- Reports to the Team lead and Supervisor to support parking operations
- Identify customer questions, concerns, and overall needs
- Provide accurate answers and solutions to customer queries
- Address customer complaints in a compassionate and patient manner
- Answer incoming calls and emails in an efficient manner
- Redirect customers to appropriate teams and/or departments as needed
- Follow company communication procedures, policies, and guidelines at all times
- Responds immediately to all reports concerning damage to equipment, and places E-service as needed
- Observe security monitors to ensure no criminal activity occurs and report any activity to management
- Balance cash records at end of shift and manage parking records during shift
- Troubleshooting parking equipment issues at the site level
- I-PASS Enrolling /canceling payroll staffs and sending the list to payroll
- Complete additional duties assigned by manager. Attributes:
- Assertive and self-motivated disposition
- Strong organizational skills
- Excellent communication skills: ability to explain complex solutions and processes clearly to others
- Collaborative and demonstrates strong interpersonal skills
- Self-managed while accurately following instructions
- Ability to multitask effectively and stay positive and professional under high-pressure fast-paced environments
- Adaptable and flexible
- Neat appearance with a professional and positive attitude Qualifications:
- High School Graduate or higher education
- Basic Computer skills – Windows, MS Office
- Customer service experience, inclusive attitude and openness to diversity, is an asset.
- Excellent customer service skills
- Extremely professional with excellent interpersonal, relationship, and communication skills (written and oral)
- Positive attitude and empathy for clients
- Solid problem solving and decision-making skills
- Strong team player with the ability to develop and maintain relationships with internal and external customers
- Bilingual is an asset
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Customer Care Representative - Toronto, Canada - Precise Parklink
Description
Company Description:
As Canada's parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 800 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.
Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.
Job Summary:
The Customer Service Representative reports to the Team lead/Supervisor. The Customer Care Associate provides guidance for customers entering the parking facility and provide customer assistance as needed.
Location: Greater Toronto Area
Employment: Full-time.
Compensation: Hourly.
Job Responsibilities and Duties: