Business Operations Assistant - Brooks, Canada - Government of Alberta

Government of Alberta

Verified Company

Brooks, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Information
Job Requisition ID: 52824

Ministry:
Forestry and Parks

Location:
Brooks Region - Southern, AB

Full or Part-Time:
Full-time

Hours of Work: 36.25 hours per week

Permanent/Temporary:
Wage, Seasonal

Scope:
Open Competition

Closing Date:
Feburary 25, 2024

Classification:
Program Services 1

Salary:
$ $38.82 per hour

In addition to the regular wages and the additional pay in lieu of benefits and vacation, regular wage employees are entitled to shift premium pay:
$3.25 per hour for weekends and holidays
$2.75 per hour for evenings

In addition to regular wages, regular Wage employees receive 11.

2% in lieu of benefits and vacation leave:
5.2 percent of regular wage earnings instead of paid holidays
6 percent of regular wage earnings instead of annual vacation pay

Provincial Parks are essential to the quality of life that Albertans enjoy. They conserve our natural landscapes and wildlife habitat and offer a broad range of nature-based outdoor recreational opportunities.

Alberta's parks inspire people to discover, value, protect, and enjoy the natural world and the benefits it provides for current and future generations.

For more information on Park locations visit:

APS Competencies:

Competencies are behaviors that are essential to reach our goals in serving Albertans.

We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

Competencies relevant to Maintenance Worker positions include:

Agility - Staff must be agile in order to anticipate and quickly adapt to changing priorities and situations to effectively meet diverse visitor and have the ability to think creatively while working in a changing work environment.

Drive for Results - This position requires staff to have the ability to champion innovation and display high standards in programs, initiatives and services.

Build Collaborative Environments - By promoting collaboration and commitment, encourage broad thinking on projects, you will work together to eliminate barriers to progress, and facilitate open and respectful dialogue.

Systems Thinking - This position is one component of a larger work environment that includes other program areas, so it is important to understand how the position contributes to achieving broader Alberta Environment & Parks goals.

Creative Problem Solving - Occasionally challenges arise and staff must assess options, understand implications and determine appropriate actions to achieve the necessary solutions.

Develop Self and Others - You will learn about the needs of park visitors, reflect on public interactions to identify areas of improvement and create a shared learning environment to lead the delivery of top-level customer service.

Role Responsibilities:

We are hiring for the following Park Visitor Service positions:

Business Operations Assistant

A position to supervise the delivery of Visitor Services at both Kinbrook and Tlllebrook Provincial Parks.

Service Centre Supervisor

A position to oversee Visitor Services based at Dinosaur Provincial Park Service Centre

Both of these Visitor Service positions are located in the Brooks Dinosaur Area and are intended to support services in the whole Area; however, during the peak summer season the majority of work will be at the specific Parks mentioned above.

As part of the Visitor Service Program your duties will primarily be focused on providing leading customer service and visitor management solutions for the front line service team.
Key responsibilities for both positions include:
Staff Leadership
Support the campground booth and information services program to ensure staff receive appropriate training for booth operations, reservations, and Occupational Health & Safety (OH&S)
Provide ongoing supervision and support to information, hospitality, and booth staff through regular checkins, in person and digital communications, and provide timely follow up to the Visitor Services Supervisor
Maintain communication with other program areas to ensure visitors' needs and concerns are met, including collaborating with the maintenance services, Park Rangers, and other staff to achieve the best possible customer service available

Education & Information Services related to Customer Service

Keep current on activities, opportunities, and conditions of trails, water, fishing, etc, to provide accurate information to visitors
Plan and deliver activities to support special events (such as Canada Day and Parks Day)

Administrative Duties

Manage all Business Operations revenue, including managing floats, complete daily cashouts, bank deposits and revenue reconciliations
Assist with and provide support for seasonal recruitment processes
Assist with and provide support for staff housing (including pape