- Leading and demonstrating company values within the store.
- Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling.
- Conducting associate observations and associate coaching.
- Displaying an understanding of all associate roles and ensuring all roles work for the good of the team and the customer.
- Linking results to behaviors and actions to drive top-line sales.
- Independently managing labor hours within the store to drive top line sales and profit.
- Owning the overall appearance and presentation of brand by maintaining visual merchandising standards.
- Collaborating with Sales Leadership Teams to ensure seamless communication and execution of required actions of the brand.
- Demonstrating and leading company policy and procedures.
- Additional duties as assigned, including but not limited to: Floorset mapping and execution, Product launch support, onboarding, and shipment processing .
- Passion for Victoria's Secret Brand.
- Demonstrates excellent merchandising skills.
- Experience reviewing business reports and insights and taking immediate and deliberate action to achieve results.
- A sense of self-awareness with an interest in seeking feedback to improve and develop.
- Ability to monitor/track progress and incorporate feedback into decision-making.
- Experience with influencing cross-functional partners in informal and formal settings to get things done.
- Ability to work nights, weekends, and a flexible schedule.
- Ability to stand for long periods and frequently bend, kneel, and lift.
- Ability to use technology (headsets, mobile devices, computers).
- 1 year of retail experience preferred
- Experience directing other individuals in the performance of their job duties preferred
-
Customer Experience Lead-masonville
3 days ago
Victoria's Secret London, Canada**Description** · **A Victoria's Secret & Co Customer Experience Lead **is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Expe ...
-
Team Lead, Client Experience
1 week ago
Sephora Canada London, CanadaCompany: Sephora Canada · - Country / Region : Canada · - City : London · - Business group: Selective Distribution · - Contract type: Permanent Job · - Function: Retail · - Reference No.: 214191 · - Date of publication: · POSITION · Team Lead, Client Experience · PROFILE · Job I ...
-
Team Lead, Client Experience
3 weeks ago
Sephora London, Canada**Job ID**: 214191 · **Store Name/Number**: ON-Masonville (0852) · **Address**: 1680 Richmond St N, London, ON N6G 3Y9, Canada (CA) · **Full Time/Part Time**: Full Time · **Position Type**: Regular · **You'll love working here** · The Team Lead, Client Experience will be assigned ...
-
Lead Customer Experience Associate
1 week ago
TD Bank London, Canada**TD Description** · Stay current and competitive. Carve out a career for yourself. Grow with us. · **Department Overview** · At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long · - lasting relationships with our customers. By understanding their ...
-
Lead Customer Experience Associate
3 weeks ago
TD Bank London, Canada403080BR · Retail Banking - Customer Service · London, ON · March 15, 2023 · Company Overview · Department Overview · At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long · - lasting relationships with our customers. By understanding their needs a ...
-
Lead Customer Experience Associate
3 weeks ago
TD Bank London, Canada**TD Description** · Stay current and competitive. Carve out a career for yourself. Grow with us. · **Department Overview** · At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long · - lasting relationships with our customers. By understanding their ...
-
Team Lead, Client Experience
1 week ago
SEPHORA London, CanadaJob ID: 240370 · Store Name/Number: ON-Masonville (0852) · Address: 1680 Richmond St N, London, ON N6G 3Y9, Canada (CA) · Full Time/Part Time: Full Time · Position Type: Regular · You'll love working here... · The Team Lead, Client Experience will be assigned to oversee all sales ...
-
Team Lead, Client Experience
2 weeks ago
Sephora London, CanadaJob ID: 240370 · Store Name/Number: ON-Masonville (0852) · Address: 1680 Richmond St N, London, ON N6G 3Y9, Canada (CA) · Full Time/Part Time: Full Time · Position Type: Regular · You'll love working here... · The Team Lead, Client Experience will be assigned to oversee all sales ...
-
Lead Customer Experience Associate
1 week ago
Quai du Vin Estate Winery St. Thomas, Canada**Are you a wine enthusiast with a knack for stellar customer service?** Do you thrive in a lively, fun-filled environment surrounded by like-minded folks? If so, we've got the perfect gig for you · Quai du Vin Estate Winery (future home of SKYE CHASE Estate Winery) is a boutique ...
-
Hourly Line Cook
3 weeks ago
Cineplex London, CanadaWork location: · Masonville London TRR · City: · London · What you will do: · Hourly Cook - The Rec Room Masonville Place · - CF Masonville Place, 1680 Richmond St, London, ON N6G 3Y9, Canada · - Part-time · Company Description · **Job Description**: · Do you have a passion for n ...
-
Hourly Line Cook
3 weeks ago
Cineplex London, CanadaCineplex Careers - See Yourself Here Proudly recognized as having one of the country's Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence. · Your work location: · Masonville London TRR · City: · London · What you will do: · Hourly C ...
-
Hourly Dishwasher
2 weeks ago
Cineplex London, CanadaCineplex Careers - See Yourself Here Proudly recognized as having one of the country's Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence. · Your work location: · Masonville London TRR · City: · London · What you will do: · Hourly D ...
-
Hourly Dishwasher
3 weeks ago
Cineplex London, CanadaWork location: · Masonville London TRR · City: · London · What you will do: · Hourly Dishwasher - The Rec Room Masonville Place · - CF Masonville Place, 1680 Richmond St, London, ON N6G 3Y9, Canada · - Part-time · Company Description · **Job Description**: · Do you have a passion ...
-
Sales Associate
2 weeks ago
JD Sports Canada London, Canada**Department**: Retail Stores Location: CF Masonville Place, ON Workplace Type: On-site /Part-Time, Permanent THE TEAM JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the unive ...
-
Back of House Coordinator
2 weeks ago
JD Sports Canada London, Canada**Department**: Retail · **Location**: CF Masonville Place, ON · **Workplace Type**: On-site · **Job Type**: Part-Time, Permanent · **The Team**: · JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers thro ...
-
Sales Associate
2 weeks ago
JD Sports Canada London, Canada**Department**: Retail Stores · **Location**: CF Masonville Place, ON · **Workplace Type**: On-site · **Job Type**: Part-Time, Permanent · THE TEAM · JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers th ...
-
Back of House Coordinator
3 weeks ago
JD Sports Canada London, Canada**Department**: Retail · **Location**: CF Masonville Place, ON · **Workplace Type**: On-site · **Job Type**: Full-Time/Part-Time, Permanent · **The Team**: · JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded cons ...
-
Seasonal Sales Associate
3 weeks ago
JD Sports Canada London, Canada**Department**: Retail Stores · **Location**: CF Masonville, ON · **Workplace Type**: On-site · **Job Type**: Part-Time, Seasonal (SUMMER) · THE TEAM · JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers ...
-
Sales Associate
3 weeks ago
JD Sports Canada London, Canada**Department**: Retail Stores · **Location**: CF Masonville Place, ON · **Workplace Type**: On-site · **Job Type**: Full-time/Part-Time, Permanent · THE TEAM · JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded co ...
-
Server
1 week ago
Cineplex London, CanadaWork location: · Masonville London TRR · City: · London · What you will do: · Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that's set to expand from coast to coast in Canada? Do you want to play a crucial role in cha ...
Customer Experience Lead-Masonville - London, Canada - Victoria's Secret
Description
DescriptionA Victoria's Secret & Co Customer Experience Lead is a values-based leader who delivers exceptional customer and associate experiences to drive and grow top-line sales. Based on store volume, this role reports to either the Store Manager or the Customer Experience Manager.
Primary Responsibility:
The Customer Experience Lead is primarily responsible for driving and growing top-line sales by selling, leading and directing associates on the sales floor, and coaching associates in the moment.In addition, the Customer Experience Lead supports operational excellence through maintaining visual standards, payroll management, and merchandise availability. The Customer Experience Lead is expected to act as a front-line supervisor responsible for assigning work and providing direction to non-supervisory associates.
All Store Leadership Team responsibilities include:
Minimum Salary : $17.75
Maximum Salary : $22.00
VS&Co provides an estimated range of compensation for this role as shown. Your actual compensation will be determined by a number of relevant factors, including but not limited to your specific skills, experience, & geographic location.
Qualifications