Assistant Manager - Edmonton, Canada - DoubleTree by Hilton West Edmonton

DoubleTree by Hilton West Edmonton

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Join one of the largest hotel teams in Edmonton at the DoubleTree by Hilton West Edmonton where the little things mean everything

Our friendly and attentive staff are dedicated to providing personalized service throughout our guest's stay. We call it CARE (Create A Rewarding Experience).

All the essentials are covered in our 128 modern guest rooms and 110 elegant suites including two-bedroom and presidential suites.

We are currently looking for an
Assistant Manager, Rooms Division to join our team

Responsibilities:

In conjunction with Rooms Manager coordinates and facilitates day to day operations within the Rooms departments
Opens and closes Front Desk /Housekeeping shifts while ensuring completion of assigned shift checklist and other duties
Maintains high standards of teamwork within the Rooms departments
Participates and leads Rooms department related initiatives that enhance guest and associate satisfaction
Supervises all areas of the Rooms departments in the absence of the Rooms Manager
Communicates actively to ensure all individuals are informed of challenges and potential solutions related to the daily operations of Rooms departments
In conjunction with Rooms Manager coordinates all aspects of "Out of Order" rooms to ensure appropriate actions are in place to return rooms back into inventory in order to maximize all room revenue and minimizing rebates
Assists in recruiting and training of all new associates for the Guest Services and Housekeeping department
Tracks and responds to all lost and found inquiries and responds to guests within 24 Hours
Coordinates and prepares schedules in accordance to business volumes and budget guidelines
Manages the ordering of supplies in accordance to budget guidelines and business volumes to ensure associates have the tools required to anticipate and deliver on guest needs
Manages inventory with quarterly linen inventory as well as tracking discards and product that has past it's life cycle
Provides effective key control and participates in matters relating to guest room security
Additional duties as assigned based on business volumes and guest requirements
Adheres to hotel policies and procedures
Consistently practices guest and associate privacy and security

Skills, Knowledge and Abilities Required:

Communication skills both verbally and written in English
Technical skills of the Guest Services, Housekeeping and Laundry operations
Strong leadership skills; seasoned coach and mentor
Customer service oriented with a commitment and dedication to the guest experience
Ability to set priorities, plan, organize, delegate and control
Outstanding interpersonal, problemresolution, and analytical skills
Energetic, reliable, flexible and hands on individual who works well under pressure, in a team environment
Understands the nature of the hotel/restaurant industry.
Ability to perform the physical aspects of the job including sitting, bending, climbing, standing, reaching and walking for up to 90% of the workday and lifting and carrying up to 50lbs.
Must be approachable, considerate and professional at all times
Sets a positive example for genuine hospitality
Strong computer software knowledge including: Microsoft Word, Excel, Outlook
Knowledge of hospitality property management systems an asset

Working Conditions:

Fast paced environment that is often demanding
Use of cleaning chemicals
Evening, weekend, and holiday shifts are a requirement of this position
Flexibility of hours is required to accommodate operational needs
Normal working environment within a Hotel

Experience, Training and Education (demonstrating requirements):

Diploma in hospitality or business
12 years of Hotel Supervisory experience preferred; previous experience in Guest Services and Housekeeping an asset
Health & Safety related training such WHMIS, Hazard Identification, Inspections training is an asset but can be provided by the hotel

Become a team member of the Heart of Hilton and bring the light and warmth of hospitality to our guests by creating exceptional experiences
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NOTE_:

This job posting is for a position at a hotel that is owned and operated by an independent franchisee. The franchisee controls all aspects of the hotel's employment practices, including recruiting, hiring, salary, benefits and compensation decisions, and the collection and processing of the personal data that you provide on this website. If you accept this position, you will be employed by a franchisee and not by Hilton. You will not be eligible from compensation or benefits from Hilton. You will be eligible for compensation or benefits only as may be provided to you by the independent franchisee._

Job Types:
Full-time, Permanent

Salary:
$45,000.00-$49,000.00 per year

Benefits: