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    Director of Technology - Toronto, ON, Canada - City of Toronto

    City of Toronto
    City of Toronto Toronto, ON, Canada

    3 weeks ago

    Default job background
    Full time
    Description
    Director, Farecard Technology (8767)
    Weekly Hours: 35,

    Off Days:

    Saturday Sunday Shift:
    Day

    The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy.

    "

    Reporting to the Head, Farecard, you will manage the day-to-day operation of the TTC's fare collection system and is responsible for quality assurance and operational readiness for projects in the TTC Farecard "Presto" Program.

    You will be accountable for the availability, reliability and continuous improvement of the fare collection system.

    The Presto Program is an automated fare collection system using smartcard technology allowing cardholders access to transit travel throughout the Greater Toronto and Hamilton Area and Ottawa.

    As Director, Farecard Technology, you will work and collaborate with the service provider to support and improve current availability and reliability of the existing fare collection system and modernize the system by implementing Account Base fare collection central backend system and open payment with ability to pay transit fares using contactless payment cards and mobile wallet.

    You will manage and provide leadership to the Operation and Quality Assurance Teams in the Farecard Department.
    Oversee day-to-day fare card operations with comprehensive understanding of the business and technical environment. Participate in Operational roadmap planning.
    You are responsible for operational readiness of all projects. Facilitate transitioning of projects to steady state support.
    Identify risk and impact associated with various project solution and implementation options. Define and execute operation change management.

    You will provide resources and manage the delivery and quality of the work packages as defined in projects / programs.

    Develop technical and supervisory competency.
    You will facilitate and support the change management process for project delivery
    Participate in joint assessments, viability assessments, roadmap validation to determine and/or validate scope and risk profiles of initiatives.
    Participate in vendor contract negotiations and ongoing contract management.

    Liaises and collaborates with the service provider and TTC staff to co-ordinate/integrate related activities and meet the TTC's fare collection system requirements.

    Assess and manage corporate risk
    Demonstrate specialized expertise and knowledge in the assigned field
    Manage change
    Use office technology, software and applications
    Apply the principles and practices of quality assurance

    Your educational background and University Degree in Business Administration / Computer Science / Engineering or related discipline; or a combination of education, training and experience deemed to be equivalent combined with extensive related work experience in technology operations is integral and will contribute to the success in this role.

    Your application will demonstrate extensive knowledge in transit payment technology operation and experience in managing operational service levels.
    Knowledge of automated fare collection concepts and demonstrated experience related to digital payment
    Demonstrated experience in contract / vendor management.

    Your application will also demonstrate a proven record in defining operational goals and objectives that align with strategic direction.

    Possess strong business acumen with highly developed management, supervisory and communication skills.
    Ability to introduce and manage change effectively.

    Your application will demonstrate strong leadership with the ability to manage staff engaged in a variety of activities with regard for quality, accuracy, effectiveness and efficiency.

    You will have a technical background, with sufficient depth and breadth to provide requirements and participate in vendor and system procurement and evaluation.

    Practical experience and working knowledge of MS office Suite including Word, Excel, Power Point, MS Project / MS Project Online, Sharepoint.

    Comprehensive knowledge of all facets related to the development and implementation of major information systems projects and quality assurance principles and practices.

    Familiarity with payment devices and related technical standard and issues.

    Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.

    A flexible, hybrid work approach that allows colleagues to find balance between their professional and personal lives and making the most of the benefits of working remotely and purpose-driven in-person collaboration opportunities.

    One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.

    A comprehensive package that covers health, dental, vision and more.

    Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.

    The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces.

    The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization, and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization.

    The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community.

    Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability.

    Please contact Talent Management at The TTC's policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship.

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