Department Telephony Coordinator - Edmonton, Canada - City of Edmonton

City of Edmonton

Verified Company

Edmonton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Number:49715**Working within the Office of the Deputy City Manager and joining a small existing team, the role supports over 120 facility locations and thousands of mobile phone devices for front line and field staff.

With a focus on the City of Edmonton's Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

Coordinate and request Telephony hardware and services, including Telecom and Telmac, for approximately 1,500 staff in three branches, the Deputy City Manager's Office and 3 external partner groups
approximately 2,400 devices spread over 120 sites
Create and update guidelines for use of telecom products and services and ensure compliance to those guidelines
Organize processes, data and inventory for all of the department's telecom assets
Support staff with telecom issues by troubleshooting and managing the intake of repair requests
Provide training regarding the overall use of telecom products to staff
Manage overall cost allocation and payment of cellular and data bills
Collaborate with internal partners such as OCT, and external vendors
Represent the department on various Corporate Telecom committees
Liaise between Edmonton Tower Community Services tenants, Corporate Properties and the building landlord to ensure needs are being met
Manage overall space allocation/space planning and office moves for 17th, 18th, and 19th floors in Edmonton Tower and be the primary contact with Corporate Properties for the building
Communicate and coordinate building information to staff
Develop and manage strong interpersonal relationships within the Department and Corporation
Coordinate all department long distance phone/data travel requests

Qualifications:

A minimum of two years of progressively responsible and diversified office experience including customer service experience
Ability to work with and support a diverse range of clients with different needs in a timely and professional manner
Demonstrated experience in decision making in accordance with established policies, procedures or regulations
Exceptional verbal and written communication skills
Extensive experience troubleshooting and dealing with issues such as billings
Exemplary customer service, interpersonal and time management skills required
Ability to review multiple requests and prioritize based on urgency and service level needs
Ability to think in shades of grey
Excellent organizational skills, able to develop processes and systems for managing inventory
Experience in conflict resolution
Proficiency with Google Suite. Experience using Remedy, SmartIT and/or Cimpl is an asset
Knowledge of the City's Community Services department would be an asset
Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City's Cultural Commitments, please visit
Demonstrate the foundational competencies, key behaviours and attributes of the City's six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City's leadership competencies, please visit
Applicants may be tested

_ Up to 1 permanent full-time position available_

Hours of Work:33.75 hours per week

Salary:
$ $ Hourly); $43, $53, Annually)

Talent Acquisition Consultant:
DS/JF

Classification Title:
Dept Telephony Coord

Posting Date:
May 10, 2024

Closing Date:
May 23, :59:00 PM (MDT)

Number of Openings (up to): - Permanent Full-time

Union:
CSU 52

Department:
DCMO - Community Services

Work Location(s): 17th Floor Edmonton Tower, Avenue Edmonton T5J 0J4