Jobs
>
Toronto

    Solutions Consultant - Toronto, Canada - Emplifi

    Emplifi
    Emplifi Toronto, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    Job Summary

    As a Solutions Consultant, you'll be acting as your customers' virtual Chief Technology Officer, and you'll be expected to:

  • Be a technical thought leader by sharing your broad technical knowledge of the Emplifi platform, our competition, and the industry with Emplifi accounts - increasing the demand for our modern engagement platform.
  • Utilise your broad industry technical knowledge, Emplifi solutions expertise (including the latest innovations and solutions), and your accounts' technology environments to develop strategic roadmaps to help your accounts get to their desired future state.
  • Assisting AEs & CSMs with presales support delivering compelling demos, gathering requirements to construct the solution proposal, assisting during trial or POC and orchestrating RFPs.
  • Build strong relationships with technical decision makers and become a trusted technology advisor for CX transformation.
  • Demonstrate change management leadership skills and project management skills by assisting customers with new process and workflow changes as they move towards the desired future state.
  • Drive long-term growth by focusing on sustainable usage of Emplifi solutions that align to accounts objectives and business value.

    • The Solutions Consultant role is to provide technical consultancy (product/solution) to the regional sales team working with Account Executives and Customer Success Managers in acquiring new business and expanding current client portfolios within assigned territories.

    Working with Account Executives, Solutions Consultants target and develop relationships with key prospects' technical decision makers within assigned territories and better understanding of prospects' pain points and how Emplifi solutions can address their challenges.

    Working with Customer Success Managers, Solutions Consultants help to understand the structure of client businesses, their practices, team structures and consults on how clients can make better use of the Emplifi Solutions to address their current and future needs, thus aiding AE and CSMs in expanding and upselling their portfolios.

    What You'll Do Here

  • Accounts' virtual Chief Technology Officer helping define, architect, demo and prove the possible.
  • Support AEs & CSMs at assigned territories to establish & drive accounts' technology roadmap by tightly integrating their priorities with Emplifi capabilities & solutions. Anticipate and remediate technical and architectural blockers.
  • Be a technical seller & partner with AEs to "sell it right" and ensure proposed solutions address customers' business objectives. Clearly define what and how we are going to build the solution and align sales opportunities to customer business objectives.
  • Presales support for solution delivery - meaning assisting AEs & CSMs with presales support, delivering compelling demos, gathering requirements to construct the solution proposal, assisting during trial or POC and orchestrating RFPs.
  • Partner with Customer Success team to ensure adoption of Emplifi solution meets customer expectations. Drive sustainable results by focusing on activation and adoption of products that achieve stickiness by being essential for the customer's workflows and processes to realise full Emplifi value. Work closely with CSMs to create and deliver QBRs (Quarterly Business Review) and annual reviews to selected customers.
  • Technical demand gen and technical validations of new and relevant use cases supporting upsell/cross-sell opportunities to help customers envision the new possible and architect and facilitate the implementation of new workflows helping to build proof of concepts and use cases.
  • Populate the client's suite library (replicable assets such as reporting and community management dashboards) to accelerate full adoption. Create user guides (guidelines, how-to, playbooks, etc.), use cases, and collaterals to empower users and guarantee constant usage growth.
  • Drive innovation by managing Beta Programs in partnership with the Product Team and updating the key external stakeholders about new relevant product releases and roadmap features.
  • Display, maintain and apply knowledge of competitive technology through ongoing and consistent market research and analysis. Utilise this knowledge and research to present a perspective on competition internally, to shape product development and go to market strategy.
  • Understand accounts needs. Engage and communicate effectively with the product/development team by attending product meetings, give prospect and client feedback, and suggest improvements in the solution.
  • Build and maintain a library of strategic reports, consulting methodologies and marketing materials tailored to their targeted industries in the region.

    • What You'll Bring to Us

  • Knowledge and 2-4 years of experience in the Customer Experience, Customer Engagement, Customer Journey, CRM, Social or Artificial intelligence market sector
  • Strong presentation skills, with ability to engage with audiences both in small and large groups at all levels of the customer organization
  • Ability to probe the customer, understand customer business drivers and requirements and help shape their thinking (e.g. for new ways to solve business problems)
  • Strong technical capability, including understanding and ability to consult on software architecture, integration etc.
  • Ability to quickly adapt to handle a wide variety of sales and technical situations
  • Excellent interpersonal and team collaboration skills.
  • Creative problem solving skills
  • Ability to work in a fast-paced, highly dynamic environment.
  • Desire to understand and interface with new technologies and business concepts
  • Experience working with complex customer-facing opportunities or related projects.
  • Programming ability with JSP, CSS (to build websites).

    • What We Offer:

  • International, fast paced and rapidly growing environment
  • Chance to work with the world's biggest brands at the CX tech leader
  • Agile and open-minded culture, with high levels of trust and flexibility
  • Opportunity for professional growth and development
  • Possibility to learn new and cutting-edge technologies, in an environment that encourages new ideas
  • Benefits package including Medical, Dental, Vision & Life Coverage Options
  • Flexible Working Hours
  • Unlimited PTO
  • 12 paid Holidays
  • 2 Paid Community Service Days
  • Company paid STD and LTD
  • 401K
  • Parental Leave Benefits
  • Educational Reimbursement Opportunities
  • Referral Bonus Program
  • Access to an Employee Assistance Program (EAP)
  • Scheduled Company Learning Days and access to additional courses via our online Emplifi Academy
  • There's more as well Speak with us to find out all the details
  • Axonify

    Solutions Consultant

    3 weeks ago

    Axonify Toronto, Canada

    Axonify is the frontline enablement solution that's science-backed and proven to maximize the potential of workforces. Our vision is to reinvent the frontline experience, and we thrive giving them what they need to learn, connect, and get things done. · Our SaaS platform is fun, ...

  • FNZ

    Solution Consultant

    2 weeks ago

    FNZ Toronto, Canada

    FNZ Solutions Consulting is a dedicated & focused division within FNZ's Delivery team, which provides Platform Consulting services to new and existing customers. · - The Solution Consultant role is a key role within this team, and will provide leadership and expertise in the foll ...

  • Wunderman Thompson MAP

    Solution Consultant

    2 weeks ago

    Wunderman Thompson MAP Toronto, Canada

    JUL 21, 2023 · Leap into an exciting adventure at Wunderman Thompson MAP as a Solution Consultant. You will become a vital part of a diverse team, working with leading global brands, providing key solutions in digital marketing automation and personalization. If you are a Martech ...

  • HICX

    Solution Consultant

    2 weeks ago

    HICX Toronto, Canada

    HICX is a leading worldwide provider of enterprise SaaS solutions for digital supplier management. Learn more about HICX · HICX is seeking a highly skilled and motivated Solution Consultant to join our team. As a Solution Consultant, you will play a pivotal role in shaping our cu ...

  • Flipp

    Solutions Consultant

    2 weeks ago

    Flipp Toronto, Canada

    Flipp is a pre-IPO company on a mission to help shoppers provide for their families by making life more affordable by leveraging technology. We work with the largest retailers and manufacturers in the world to help them transform their businesses and connect them with millions of ...

  • Enable

    Solutions Consultant

    2 weeks ago

    Enable Toronto, Canada

    **About Enable**: · Market forces are dramatically reshaping supply chains, forcing drastic changes in trading behaviors between manufacturers, distributors and retailers. Many key business decisions are being made without a single source of truth to back them up, resulting in st ...

  • Movable Ink

    Solutions Consultant

    3 weeks ago

    Movable Ink Toronto, Canada

    -Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world's most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with c ...

  • MaintainX

    Solutions Consultant

    3 weeks ago

    MaintainX Toronto, Canada

    MaintainX is the world leading mobile-first workflow management platform for industrial and frontline workers. We are a modern IoT enabled cloud based tool for maintenance, safety, and operations on equipment and facilities. MaintainX powers operational excellence for 7,500+ busi ...

  • Rockwell Automation

    Solutions Consultant

    2 weeks ago

    Rockwell Automation Toronto, Canada

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing compan ...

  • Enable

    Solutions Consultant

    3 weeks ago

    Enable Toronto, Canada

    **About Enable**: · Market forces are dramatically reshaping supply chains, forcing drastic changes in trading behaviors between manufacturers, distributors and retailers. Many key business decisions are being made without a single source of truth to back them up, resulting in st ...

  • Resolver

    Solution Consultant

    2 weeks ago

    Resolver Toronto, Canada

    Resolver operates as a hybrid workforce with the option to work at home, in the office, or a mix of both._ · As a Solution Consultant, you live to delight customers by solving business problems with technology. You are a customer advocate, who helps guide Resolver's SaaS implemen ...

  • DotCMS

    Solutions Consultant

    2 weeks ago

    DotCMS Toronto, Canada

    **What is the role?** · dotCMS is a cloud-based Digital Experience platform that is changing the way enterprises do digital. We are looking for an individual who understands modern cloud software development and engineering as well as understand the Content Management, Digital As ...

  • BGIS

    IT Solutions Consultant

    3 weeks ago

    BGIS Toronto, Canada

    **Who We Are** · **We are looking to have a full-time remote IT Solutions Consultant join the team. This role is a great opportunity for an experienced IT Business Analyst to take their career to the next level with a growing global organization** · **SUMMARY** · **KEY DUTIES & R ...

  • Citylitics

    Solutions Consultant

    3 weeks ago

    Citylitics Toronto, Canada

    **About Citylitics Inc.** · Citylitics delivers predictive intelligence on local utility & public infrastructure markets · What is Infrastructure? It is the roadways you rely on to safely get to Grandma's house, it's the potable water that comes out of your kitchen tap that you w ...

  • Vena Solutions Inc.

    Solutions Consultant

    2 weeks ago

    Vena Solutions Inc. Toronto, Canada

    This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely. _#LI-REMOTE_ · As a Vena Solutions Consultant, you will be interacting with our prospective customers to help present and demonstrat ...

  • Gorgias

    Solutions Consultant

    1 week ago

    Gorgias Toronto, Canada

    Our one-of-a-kind product transforms how brands interact with their customers through unified customer conversations, AI automations that resolve up to 60% of support requests, and revenue-generating on-site campaigns. · As a leader in the CX space, Gorgias is committed to transf ...

  • Flipp

    Solutions Consultant

    4 days ago

    Flipp Toronto, Canada

    Flipp is a pre-IPO company on a mission to help shoppers provide for their families by making life more affordable by leveraging technology. We work with the largest retailers and manufacturers in the world to help them transform their businesses and connect them with millions of ...

  • DotCMS

    Solutions Consultant

    6 days ago

    DotCMS Toronto, Canada

    Salary: · **What is the role?** · dotCMS is a cloud-based Digital Experience platform that is changing the way enterprises do digital. We are looking for an individual who understands modern cloud software development and engineering as well as understand the Content Management, ...

  • Salesforce

    Solution Consultant

    5 days ago

    Salesforce Toronto, Canada

    Job Category · Sales · Job Details · **About Salesforce** · We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole ne ...

  • Tipalti

    Solutions Consultant

    1 week ago

    Tipalti Toronto, Canada

    **Position Summary** · The Solution Consultant a product expert and key member of the sales team in presenting and championing Tipalti products and solutions to customers and potential customers, and in transitioning the customer to Tipalti's implementation team post-close. · - A ...