IT Support Partner - West Vancouver, Canada - Mulgrave School, The International School of Vancouver

Mulgrave School, The International School of Vancouver

Verified Company

West Vancouver, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Mulgrave is one of Canada's leading independent co-educational pre-K - 12 day schools, serving the North Shore of Vancouver. We are an established IB Continuum World School with a reputation for excellence and innovation. We are now seeking applicants for the role of
IT Support Partner - Learning & Technology Services (LTS), to start in July, 31

As a member of the Learning & Technology Services Department (LTS), the Support Partner assists the School's staff and students with technology needs as they arise, and develops solutions that support the department's and School's strategic priorities.

With a strong customer service orientation and excellent relationship management skills, the Support Partner actively contributes to a positive, proactive, inclusive, and welcoming LTS and school environment.

Duties and Responsibilities

Including but not limited to the following:

Just-in-time technical support
answering questions and problem-solving for students, staff and Mulgrave Community members.
Perform system updates and configuration around the school
Classroom technology support for student 1:1 iPads & BYOD devices, staff devices and classroom AV (wireless sharing, LCD screens, projectors, SmartBoards, printers, cabling etc.)
System administration duties including add, edit and delete Mulgrave accounts as needed
Keep current and update inventory; deliver, tag, setup, and assist in the configuration of enduser hardware, software and peripherals
Hardware diagnosis, repair, network resolution and software installation
Supports teachers and students in the effective use of educational technology such as SEQTA, SEESAW, and others
Support for STEM and Student Technology clubs/events (Hour of Code, Robotics etc.)
Coordinate repairs with third party contractors
Organise and maintain LTS Department workspace
Develop and maintain code for automation as needed
Engage in strategic projects as directed by supervisor
Clearly communicate technical solutions in a professional manner and resolve problems in a timely manner
Manage time to respond to helpdesk ticket and other requests in a timely fashion
Attend and contribute to LTS meetings
Performs other duties as assigned

Qualities

Strong customer service orientation
Excellent verbal and written communication skills
Ability to build strong relationships with all stakeholders
The ability to manage multiple priorities effectively with mínimal direct supervision
Solutionoriented approach to problem solving
Flexibility to work in different areas of the school as needed
A strong focus on quality and efficiency
Selfmotivation, possess organisational skills, and the ability to work well in a team environment

Qualifications

1 year of previous work experience in a similar role
University degree in computer science, engineering, or related field. An equivalent combination of education and experience is also acceptable
Demonstrated ability to transport, assemble, maintain and repair equipment used in a technologyenhanced learning and work environment
Technology troubleshooting skills, as well as the ability to research knowledge bases and actively seek out solutions to technology issues
Familiarity with Google Workspace (Gmail, Drive, Calendars etc.)
Knowledge of multiple devices and operating systems (Windows, Apple, IOS, Android and ChromeBooks)
Availability to work flexible hours and/or a floating shift
Experience with programming languages is an asset (i.e. Python, Java, etc.)
Experience with network administration in a Windows / Apple environment is an asset
Experience in a similar position at another school is an asset
Must be qualified to work in Canada

Diversity, Equity & Inclusion Commitment

In order to provide the best possible learning environment for our highly diverse, multicultural student population, Mulgrave actively seeks to recruit teachers from groups that have been traditionally underrepresented in independent and international school faculties.

BIPoC and 2SLGBTQ+ educators and those with disabilities are warmly encouraged to apply, and invited to reach out for more information about our commitment to diversity, equity, inclusion, and justice.

_ We offer a comprehensive salary and benefits package that is very competitive, as well as opportunities for professional growth

Our benefits include:
_
- _An RRSP program_
- _Professional and career development/training opportunities_
- _Extended health and dental coverage_
- _Short and long term disability insurance_
- _Personal day_
- _Employee assistance program_
- _Plenty of opportunities to get to know your colleagues during our various social events throughout the year_
- _Complimentary coffee & tea_
- _Fitness / weight room & trainer_
- _Chair massages_

We thank all interested parties. Only those selected for an interview will be contacted.