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    Customer Service Account Analyst - Montreal, Canada - CCM Hockey

    CCM Hockey
    CCM Hockey Montreal, Canada

    1 week ago

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    Description

    CCM Hockey is present worldwide, we have offices in Canada, the United States, Sweden, Finland, Germany and Taiwan. Our headquarters are located in Montreal, where we create and develop our equipment. Our mission is to inspire dreams and empower every player to fulfill their passion while enjoying their game. Our team's vision is to be the leading brand on and off the ice, by delivering innovative products and outstanding experience to our athletes and partners everywhere, all while putting our employees and communities at the forefront. We aim to unlock the full potential of every CCM athlete from pond to forum by delivering innovation to maximize performance and ignite in them the self-confidence to chase their dream. We're looking for passionate players who share our core values and will help us become THE industry leader

    At CCM Hockey, we live our values everyday:

    Authenticity : Standing up for who you are, doing what you mean and what you believe in.

    Empowerment : Through their unique contributions, each person is different, each person is important, and each person has the opportunity to make a difference.

    Teamwork : A team that works together always beats a team of highly skilled individual players.

    Respect : Valuing differences and allowing others to express themselves when working together, to achieve common goals, to grow and succeed as a company.

    PURPOSE

    The Account Analyst works in partnership with a Sales Representative to manage accounts and their order base, providing customer service support to the account and representative through various stages of order processing. The Account Analyst will communicate and collaborate with sales, the customer, the distribution center, and all departments included within the company as necessary. The Analysts work as a team and sometimes independently to ensure that product is correctly ordered, priced, ticketed, processed and shipped by the requested time.

    RESPONSIBILITIES

    • Efficiently manage assigned orderbook by entering, revising, and releasing orders for processing. Provide order entry support for other team members when appropriate.
    • Proactively assist customers, sales representatives, members of the management team, or coworkers with inquiries, requests for information, or resolution of complex issues.
    • Pinpoint and investigate product/service issues and provide effective and timely communication to all business partners to address the resolution and/or plan of action.
    • Analyze, review, and process requests for return authorizations and claims, ensuring accurate invoicing for all orders.
    • Demonstrate professional phone etiquette with internal and external customers by answering inbound customer calls on the departmental phone queue.
    • Acts as support and a resource for day-to-day activities within the department and assists with special projects as needed (customer follow-up, training support, triage customer complaints).

    REQUIREMENTS

    Years of Related Professional Experience: Three to five years of experience preferred.

    Educational Requirements: High school diploma or equivalent education; Associate degree preferred. A formal education and subsequent undergraduate/graduate degrees are nice to have, but we are most interested in your total experience and professional achievements.

    • Proficient PC skills including Microsoft Office
    • Knowledge of Epicor preferred.
    • Customer service oriented
    • Ability to learn and adapt.
    • High attention to detail
    • Excellent verbal and written communication skills
    • Bilingual in French and English, written and spoken
    • Must be a self-starter with a proactive working style.
    WHY JOIN THE CCM TEAM?
    • Competitive salaries, including a performance-based bonus program.
    • Full range of group insurance benefits (medical, dental, vision, life, etc.) from Day 1.
    • Group retirement pension plan with employer matching (up to 5% of base salary).
    • 3 weeks of vacation per year prorated as of your start date.
    • Discounted prices on CCM products.
    • Free gym.
    • Fun social events throughout the year.
    At CCM Hockey, we celebrate the difference for the benefit of our employees, our products and our collaborators. We work to create an inclusive environment where everyone, regardless of gender, ethnicity, religion, age or other motives, can give the best of themselves.
    #J-18808-Ljbffr
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