Reception/administrative Assistant - Toronto, Canada - The CReATe Fertility Centre

The CReATe Fertility Centre

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Administrative Assistant

To ensure operating efficiency of the reception area during regular business hours and support the work of management and other staff.

To provide good customer service for patients by identifying and exceeding their expectations for quality health care service.

Duties and Responsibilities

Reception
Answer general phone inquiries using a professional and courteous manner
Direct phone inquiries to the appropriate staff members
Reply to general information requests with the accurate information
Greet patients/suppliers/visitors to the organization in a professional and friendly manner
General Administrative Services
Sort incoming mail, faxes, and courier deliveries for distribution
Prepare and send outgoing faxes, mail, and courier parcels
Sort lab reports and file material according to the established procedure
Inventory, purchase, receive and store the office supplies ensuring that basic supplies are always available
Participate in the training of new staff
Administrative Services for Patients
Call referred patients to book and/or confirm appointment dates and time
Send out appointment confirmation letters
Enter new patients into VP/eIVF
Check out new patient (instruct patient on how to prepare for SONO/SALP)
Assemble new patient charts
Book counseling appointments
Bill outpatients for procedures and medications
Ensure that the signup sheets & all Andrology procedures labels are prepared for next days activities
Cycle Monitoring
Ensure charts are available for physicians and ultrasound technicians during cycle monitoring
Ensure proper forms are available for all physicians
Pull charts for bloods once cycle monitoring is finished
File charts back for non

- returning patients for the current cycle

File all lab reports in patient's charts
Instruct patients on how to prepare for various test and procedures
Book appointments for Obstetrics, Surgery, Urology and/or another specialist as instructed by doctor

Qualifications

Postsecondary education in administration, business or office management is an asset
13 years' experience in an office setting
Good oral and communication skills
Strong administrative skills and basic computer skills
Ability to multitask and stay calm under pressure
Selfdirected, Motivated, Compassionate
Able to function well within a team environment
Ability to assess situation to determine the importance, urgency, and risks, and make clear decisions which are timely and in the best interests of the organization