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Kitchener

    Installation Specialist - Waterloo, ON, Canada - University of Waterloo

    University of Waterloo
    University of Waterloo Waterloo, ON, Canada

    1 week ago

    Default job background
    Full time
    Description

    The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the David R.

    Cheriton School of Computer Science. These responsibilities include management of computing environments and supporting
    infrastructure, enabling and improving outcomes for administrative, teaching, and research computing in the School.

    This particular role will act as a Point of Contact for several groups of researchers, helping them acquire and setup advanced research computing systems, especially Linux-based systems.

    Provide guidance and technical advice to clients
    Provide timely responses to initial requests for information or assistance as per CSCF policy, prioritizing response among multiple requests
    Provide documentation for both technical and non-technical audiences
    Specify, purchase/acquire, and test computer hardware and software
    Manage the hardware lifecycle, from provisioning and deployment through decommissioning
    Specify, test, and deploy systems and application software on a variety of platforms, including servers, desktop, and laboratory systems
    Manage and maintain critical network services in support of the School's operations
    Diagnose and resolve system and application problems, monitor system and application performance
    Identify, propose, and acquire or develop applications and technological solutions to support the School's academic and research missions
    Manage technical projects using best practices to achieve successful outcomes

    The IT Specialist is expected to develop competencies to at least the USG 11 level over the course of their career.

    The IT Specialist is expected to develop system administration skills for at least one of Windows, Mac OS, or Unix based systems, or equivalent skills in software development or systems support, with demonstrated potential to gain expertise in other areas
    Familiar with software, systems, and component level hardware aspects of supporting changing environments
    Demonstrated front-line support skills
    Must be able to use verbal and written communication effectively with audiences of a wide range of levels of technical knowledge and understanding

    Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is co-ordinated within our Office of Indigenous Relations.

    The University values the diverse and intersectional identities of its students, faculty, and staff.

    The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees.

    The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion.

    As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

    however, Canadians and permanent residents will be given priority.
    The University of Waterloo is committed to accessibility for persons with disabilities.
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