Jobs

    Claim Service Representative - Canada - Allstate Canada

    Allstate Canada
    Allstate Canada Canada

    3 weeks ago

    Default job background
    Insurance
    Description

    Who is Allstate:

    Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands" promise.

    Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

    Role Designation: Home Based

    Benefits to joining Allstate

    • Flexible Work Arrangements
    • Employee discounts (15% on auto and property insurance, plus many other products and services)
    • Good Office program (receive up to 400$ back after purchasing office equipment)
    • Student Loan Payment Matching Program for Government Student loans
    • Comprehensive Retirement Savings Program with employer matched contributions
    • Annual Wellness allowance to support employees with improving health and wellbeing
    • Personal reflection day
    • Tuition Reimbursement
    • Working within the community and giving back

    As a Claims Service Representative, you will support our customers through their First Notice of Loss experience delivering an exceptional customer journey. Offering guidance by answering incoming calls and providing seamless service while ensuring efficiency and accuracy. You will be responsible for ensuring claim details are gathered and provide direction to customers.

    Accountabilities:

    • Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers
    • Handle inquiry calls for both Auto and Property customers, making decisions on claims
    • Provide exceptional Customer Experience based on claims service and quality standards
    • Responding to customers with empathy, care and concern
    • Secure and accurately document all details concerning a loss
    • Explain claim process and next steps as necessary
    • Set up Method of Inspections and/or Emergency Services where required

    Qualifications:

    • 1 year of customer service experience preferred
    • 1 year auto/property claim adjusting preferred
    • Competency in oral and written communication, preferrable multilingual
    • Skilled in providing exceptional customer service
    • Able to work under pressure and high volumes completing tasks efficiently

    Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

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