Coordinator, Service - Ottawa, Canada - Caivan Development Corporation

Caivan Development Corporation

Verified Company

Ottawa, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Caivan Communities is an Ottawa-based land development and home building company currently developing over 30 projects across Ontario.

Company Mission:

Excellence in community development and home building through efficiency, optimization, and innovation.

Company Values:

Grit:
A team who perseveres, is resilient, and has the stamina and courage to commit to the win.

Integrity:
We make promises thoughtfully and deliberately and then follow through.

Curiosity:
We never stop asking questions or challenging ourselves. We have an unquenchable thirst to learn, improve and solve problems innovatively.

Strategic:
We look around corners and proactively identify potential obstacles. We think critically and make calculated decisions.

The Role:

The Service Coordinator is responsible for provide the best-in-class customer experience for every Caivan homeowner. This role supports the Service Technicians to ensure timely completion of scheduled work, documentation, and seamless communication.

Key Responsibilities:

Process all PDIs, 30 Days, 1 Year and 2 Year claims from Tarion to New Star.
Coordinate appointments with homeowners and work with homeowners daily to resolve concerns.
Schedule and gather all necessary documents for all appointments.
Schedule all service technicians as well as trades for all open claim items.
Create Customer Care service orders for work not recorded on Tarion Forms.
Update all technician paperwork and remove completed items from New Star.
Create and distribute biweekly Warranty Aging Report.
Create and distribute all necessary POs for trades.
Respond and schedule all emergency calls.
Schedule model home maintenance.
Prepare all documentation and schedule Conciliations.
File all necessary forms on NSE Web and in lot file.
Collect paperwork, track, and schedule all Exterior Occupancies.
Generate and distribute exterior pending list to Service Manager.
Send out homeowner memos at vital times (ex. curb, driveway, sod install).
Notify homeowners of delayed closings, update spreadsheet and send out to Management.
Order and purchase all necessary trade materials for service as per Assistant Service Manager.
Use of CPG Guidelines working the file accurate documentation of issues.
Preform any other duties as required.

You will bring:

- (Post-secondary education in business administration or related field.

Minimum of 2 years' experience in a similar position.
Ability to multitask and handle multiple accounts and projects at once.
Strong communication skills to enhance our customer's experience.
Meticulous attention to detail, innovative thinking, and problemsolving skills.
Ability to work independently with mínimal supervision and also effectively as part of a team.
Must be highly motivated with a demonstrated track record of providing outstanding customer service.