Abdul Salman

I have around 10+ Years of Experience. I Managed Windows Laptops & Servers, Active Directory, O365, JIRA, Google Admin.

I have Valid driving license and car.

Providing Technical Support across Desktop, Laptop, Telephone & Remote Support to more than 700 User's of Corporate office & 36 Branches.

Acting as Single Point of Contact (SPOC) 

• Provided technical support to end-users during and after deployment, addressing any issues promptly.
• Provided comprehensive deskside support for hardware, software, and network issues to end-users in a timely and efficient manner.
• Installed, configured, and upgraded operating systems, software applications, and hardware components on end-user devices.
• Applied and managed configurations on various modem models, including both Wi-Fi and cellular types, to ensure optimal performance and connectivity.
• Created and maintained master OS images with pre-installed applications, drivers, and custom configurations for consistent deployment across multiple laptops.
• Created bootable USB drives and external media for offline image deployment, ensuring compatibility and ease of use.
• Conducted initial system setup and configuration post-deployment, ensuring user-specific settings and network configurations were correctly applied.

Implemented security measures by installing and updating antivirus/antimalware software and performing system scans

Master's from Computer Science.