Achraf Ouchene

• 7+ years of experience in IT operations, business analysis, and project management.
• Master’s degree in computer science: MIAGE (Digital Methods Applied to Business Management) with a specialization in NTDP (New Technologies and Project Management))
• Bilingual: Fluent in French and English (oral and written).
• Proven experience in managing cross-functional teams and delivering projects on time, within scope, and within budget. 
• Knowledge of project management practices according to the PMBOK Guide, 6th and 7th editions.
• Excellent problem-solving skills and attention to detail.
• Demonstrated expertise in full-cycle ERP implementations, encompassing needs assessment, implementation, and change management. (Experience with Odoo, Sage, OBS and other specific solutions).
• Experience in applying industry-standard modeling methodologies, including UML and MERISE.
• Strong interpersonal and leadership skills with a track record of collaborating with senior management and stakeholders.
• Experience within multicultural and multidisciplinary teams, leveraging diverse perspectives to achieve common goals and deliver successful outcomes.
• Strong expertise in Microsoft Office 365 Suite (Word, Excel, Power Point), SharePoint, Teams, Zoom, Outlook and related collaboration tools.

WORK EXPERIENCE
Information Systems Manager               Mar.2020-Aug.2024
NAREVA ENEL GREEN POWER MOROCCO (Renewable energy production), Morocco    
• Project Leadership and Management: Ensured timely delivery of critical IT activities, contributing to the on-schedule completion of the 3 wind farm projects within multicultural and multidisciplinary teams (SIEMENS GAMESA teams from Spain and Germany, ENEL GREEN POWER teams from Italy, CMS teams from Morocco). 
• Led and managed IT operations across infrastructure, applications, cybersecurity, and performance.
• Conducted comprehensive business analysis to align IT solutions with organizational objectives, resulting in increased process efficiency: Over 4 years, successfully led the development of 6 business software solutions as a project owner, including three billing systems and three energy modeling tools.
• Guided teams through technology changes, providing training and support to ensure smooth adoption of new tools and processes.
• Provided technical support, guidance, training and problem-solving to assist 50 end-users.
• Managed relationships with external IT vendors and service providers.
• Developed and managed the IT budget.
• Managed IT risks as part of the risk committee.
 

Project Manager                  July.2018-Feb.2020 
INVOLYS (Software development and integration), Morocco 
• Managed integration +12 projects for proprietary ERP systems, tailoring solutions to client needs across sectors such as healthcare and public administration. (For example: Budget and procurement management modules for the Moroccan national fisheries office, Budget and HR modules for the Moroccan national cooperation development office, Budget and procurement management modules for the development agency of the Marchica lagoon site, Budget and procurement and HR modules for the regional Hospital in Oujda city, etc.)
• Conducted business analysis to gather and translate client requirements into technical specifications. 
• Translate complex technicalities for non-tech stakeholders, including clients and ensuring mutual understanding.
• Maintain ongoing client communication for updates and feedback, refining project outcomes.
• Oversee project timelines, manage risks, and adapt to ensure timely delivery.
• Cultivate teamwork and uphold excellence in all project facets.
• Manage other resources to enable project completion start to finish including solutioning, design, development and QA.
• Documentation and Standard Operating Procedures creation and implementation 
Information Systems Manager                            July.2014-June.2018
 

GALAPIS (Carpet business), Morocco      
• Led a project to develop a web-based solution for inventory management and order fulfillment. Responsibilities included requirements gathering, deliverables validation, and participation in quality assurance activities.
• Enhanced decision-making by mining and analyzing data, creating actionable reports and dashboards using Excel Power Pivot.
• Maintained systems performance and security, addressing technical issues proactively.
• Supported business leaders with ad-hoc analyses and process optimization.
Business analyst                Aug.2011-May.2012
 

RIBATIS (Software integration), Morocco      
• Take part in workshops and customer interviews to gather, document, and prioritize business requirements.
• Prepare detailed documentation, such as workflows, specifications, and wireframes, to guide implementation.
• Serve as a liaison between business users and technical teams to ensure seamless collaboration. Analyzed and documented business processes, identifying optimization opportunities.
• Designed process models and collaborated with stakeholders to align deliverables with organizational goals.
 

Master’s degree in computer science and management
Ecole Marocaine des Sciences de l’Ingénieur – EMSI, Morocco 
Université de Nice-Sophia-Antipolis – UNSA, France