Ahil Jaffer

Currently, I work as a Kitchen staff / Team Member at McMaster University Hospitality Services.

 I am also pursuing my bachelor's degree in Civil Engineering Technology at the University, while residing in Hamilton, ON

I have a lot of experience with fast-food, kitchen, retail, and warehouse businesses.

Companies and Businesses I have worked with:

• Canadian Tire - (11/2019 - 01/2020)
• Real Canadian Superstore - (04/2020 - 09/2020)
• Mean Poutine - (11/2021 - 01/2022)
• Amazon Fulfillment Centre - (05/2022 - 09/2023)
• McMaster Hospitality Services - (09/2022 - 04/2023) 

Retail, Fast Food, and Warehouse Experience:

Kitchen Staff/Server    McMaster Hospitality Services| 09/2022 to 04/2023 | Hamilton, ON

• Managed individual food stations at McMaster dining hall (Centro).
• Documented temperature checks for all food being served at the station bi-hourly to ensure food was properly heated, handled, and preserved. 
• Served 50 to 300 students’ meals on a consistent basis. Applied feedback and reviews to improve customer service as well as the quality of meals being served. 
• Ensured food, health, and safety practices were adhered to in accordance with McMaster Hospitality Services policy.
• Assisted with inventory management and restocking of supplies.
• Advertised special discounts and promotions to entice customers in a professional manner.
• Provided friendly greetings to customers entering the establishment while maintaining professionalism. 
• Prepared meals by cutting, cleaning, and organizing various vegetables to provide to the chef. 
• Handled multiple orders during-rush hour while ensuring the accuracy of orders.

Lift Operator    Amazon Fulfillment Centre | 05/2022 to 09/2022 | Ajax, ON.

• Coordinated with co-workers and supervisors to pick orders efficiently.
• Utilized interpersonal communication to consult with supervisors and managers regarding damaged, miscellaneous, and used items.
• Used barcode scanning technology to ensure accurate inventory management.
• Monitored inventory levels and conducted regular cycle counts.
• Created and updated inventory records in a computerized system. 
• Operated OP (Order Picker) lift machine to pick up customers’ orders in an efficient and accurate manner. Orders would be selected from shelves with varying heights from floor level up to 25ft in the air.
• Organized packages & items in my order picker crate to prevent damaged items and customer satisfaction. 
• Pack items into cardboard Amazon boxes while maintaining strict quality control measures.

Kitchen Staff/Cashier    Mean Poutine | 11/2021 to 01/2022 | Ajax, ON

• Assembled and served various poutines and hotdogs for customers.
• Managed in-person, phone calls, and UberEats/DoorDash /SkipTheDishes orders efficiently. 
• Ensured quality control of items before being sold to a customer. (Ex: Fries and chicken cooked to perfection, hot gravy, fresh-cut vegetables, and cheese chunks.)
• Handled multiple orders during-rush hour while ensuring the accuracy of orders. 
• Operated cash register, processed sales (credit, debit, cash), and added/removed items from an order if requested by the customer.
• Collaborated with a team to maintain orders, kitchen safety, and sanitation. 
• Regularly entrusted to close facility with team-member, including balancing the cash drawer.
• Provided friendly greetings to customers entering the establishment while maintaining professionalism. 
• Ensured food, health, and safety practices were adhered to in accordance with company policy.
• Successfully handled complaints by resolving issues and offering discounts when appropriate. 

PC Express Employee   Real Canadian Superstore | 04/2020 to 09/2020 | Whitby, ON

• Managed cash register operations, processed sales, and returns, and utilized the POS system.
• Maintained PC Express department with co-workers by preparing the customer’s order.
• Collected payments, provided accurate change, assisted with purchases, and signed up for rewards programs. Assisted customers by carrying groceries and securing purchases in vehicles.
• Promoted customer loyalty and consistent growth in sales by providing friendly and knowledgeable assistance. 
• Processed daily shipments of groceries and personal care items. Organized (100+) curbside pick-up orders in a storage room with an intricate labeling system. 
• Phone customers prior to pick-up regarding their order and confirm items on the list. Remove and add items as per their request.  (Call in when the order is prepared.)
• Established strict quality control measures during grocery selection for customers. 
• Trained new members in cash register operation. Replenished outgoing inventory with new products and maintained cleanliness. Stored groceries, personal care items, and furniture in a warehouse area for curbside pick-up. 

Bachelor’s Degree: Civil Engineering Infrastructure Technology 

• McMaster University | Expected Grad: 2026 | Hamilton, ON

Advanced Diploma: Civil Engineering Technology                                                                                           George 

• Brown College| 09/2019 – 04/2022 | Toronto, ON

High School Diploma     

• J. Clarke Richardson Collegiate | 09/2015 to 06/2019 | Ajax, ON