Akhil Nair

Professional, deadline driven Outbound Supervisor with project management background and extensive experience in insurance and operations domain. Lead teams with maximum and effective resource utilization. Motivate team members to achieve and exceed business targets. Drive performance and job satisfaction at all levels. Bring next phase of growth and development to organizations. Diligent and motivated to improve processes, streamline operations, and increase revenue.

RENORUN – CANADA 

OUTBOUND SUPERVISOR 06/2022 – 12/2022 

• Led process of choosing teams, and the prioritization of outbound orders. • Coordinated with loading department and other various teams to execute orders. • Supervised projects to streamline operations and improve processes. • Managed and scheduled daily team tasks. 

OUTBOUND COORDINATOR 

• Monitored orders in fulfillment brain and coordinated with picking, loading, and dispatch team for smooth operation. • Oversaw inventory count and updated warehouse based on product availability in WMS. • Handled exception cases; prioritized orders based on priority; assigned trucks for dispatching in Bringg. 

ALLIANZ SERVICES PRIVATE LTD. – TRIVANDRUM, KERALA, INDIA 

ASSISTANT MANAGER OPERATIONS 04/2016 – 08/2020 

• Built, management, and motivated a team of 11 members. • Facilitated daily work allocation, resource scheduling, capturing, and reporting relevant MIS, completing performance management tasks to enhance team and individual performance. • Handled query resolutions; participated in discussions with process owners; solved issues and improved processes. • Ensured team members were aware of ISMS principles, policies, procedures, standards, and guidelines. • Leveraged fair evaluation processes, employee reviews, and staff mentoring

DEPUTY TEAM LEAD 

• Managed and supervised activities of team in Assistant Manager’s absence; organized team events. • Trained new team members and existing team members in process and soft skills. • Coached and mentored team members; acted as point of referral/escalation in manager’s absence. • Assisted manager in responding to escalations; ensued root causes were addressed to avoid repetitive error. 

24/7 CUSTOMER PRIVATE LTD. – BENGALURU, KARNATAKA, INDIA 

DIGITAL INTERACTIVE ADVISOR 10/2015 – 04/2016 

• Provided chat assistance to customers of Argos (UK based online selling portal). • Addressed queries, suggestions, concerns, interested, and disinterests of customers through online chat platform. 

ACCENTURE SERVICES PRIVATE LTD. – BENGALURU, KARNATAKA, INDIA 

PROCESS ASSOCIATE 01/2014 – 06/2014 

• Managed project based on supply and consumption of power and gas for UK based power and gas supply company. • Loaded data into SAP database to create tickets for team members. • Oversaw clearing and resolving of tickets according to various corresponding algorithms

Post-Graduate Diploma (2020) – SYMBIOSIS INSTITUTE OF BUSINESS MANAGEMENT (PUNE, MAHARASHTRA, INDIA) BUSINESS MANAGEMENT 

Associate Degree (2011) – PARK SCHOOL OF AERONAUTICAL SCIENCES (COIMBATORE, TAMIL NADU, INDIA) AIRCRAFT MAINTENANCE ENGINEERING