Amir Abuali

With 14 years’ experience in the automotive industry, I have built a consistent record of converting sales prospects into loyal, satisfied and most importantly, passionate customers. With a roster of high-end clientele, this has allowed me to build a network of relationships.

Customer Service Manager with 14 years’ experience sustaining customer service standards for 4 various companies; expert in managing over 20 to 70 employees in a team. Served as the point of contact for addressing all customer inquiries, acquiring a 54% increase in process efficiency by implementing an innovative communication process for customers, customer service representatives, and supervisors. Awardee of Customer Leadership and Management Award through excellent team performance for the years 2016 to 2021.

Grant Cardone Training  

Montreal, Qc                                                                                                                                                                                                   Jun 2016

Superior sales training • Training topics for all departments 

David Lewis & Associates Training Center

Philadelphia, PA                                                                                                                                                                                            Feb 2015

Sales training • Maintaining customer relations • Evaluating customers needs 

John Abbott College 

Montreal, Qc                                                                                                                                                                                                   Jun 2007

Business Management