Anahita “Anna” Alz

I like to communicate with  people people  and I always  enjoy  with working 

Cashier & Customer Service Representative  2022-2023

 Mr Greek, Toronto 

• Greeted customers in a welcoming matter to provide a friendly and professional experience • Promptly responded to client inquiries and resolved problems striving for customer satisfaction • Displayed multi‐tasking skills by proactively handling cash and maintaining the front store area • Provided leadership, guidance, and support to a team 

Sales Associate & Customer Service Representative  2019- 2021 Alkam Beauty, Iran

  Maintained a welcoming and positive nature towards every client, ensuring maximum client satisfaction  Established strong rapport with customers to increase sales Successfully  Converted inbound and outbound sales leads to achieve targets.  Used my immense product/services knowledge to help guide customers towards additional products/services that may benefit their aesthetic care  Responded to customer’s inquiries in a courteous and empathetic manner  Recorded documents and maintained attention to detail for all customer records if needed Store Coordinator & Cashier 2015 - 2019 Shahrvand, Iran  Supported the store management team in the delivery of consistent and high-quality customer service for both internal and external customers  Provided weekly updates on objectives and identified any issues or opportunities pertaining to customer service, service area compliance, and scheduling  Incorporated sales information to drive sales for a given area of responsibility which includes all frontline features, fixtures, and jewelry  Oversaw Fitting Room processes  Ensured accuracy and quality of all service area transactions as well as ensuring all service areas are properly maintained and “ready for business” on a daily basis

 Cosmetic Sales Associate  2014- 2015 

Loghmon Co. Iran 

 Travelled to local malls department stores and expos to educate customers on the cosmetics offered by the company  Performed complimentary makeovers to show people what the products are capable of  Researched current and new trends and findings in cosmetics and dermatology  Talked to customers asking them questions regarding the products they currently use and making suggestions for new products to try  Kept management informed by submit- ting activity and results reports, such as daily call reports, weekly work plans, and monthly goals.  Recommended product, service, and policy changes by evaluating results and competitive developments

Bachelor of Applied Chemistry, Azad University, Iran  2009 

 Quality Risk Management, Loghman Pharmaceutical and hygienic Co, Iran